Contracts and Billing Administrator

Fisher's Technology Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last sixteen years. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Position Summary Fisher’s Technology is seeking a qualified entry-level individual to fill our Contract & Billing Administrator position. Responsibilities include maintaining the billing system, accurate meter collection, and maintaining the Maintenance Agreement. The role involves completing complex processes with a high degree of attention to detail and accuracy and occasionally cross training in departmental responsibilities. Roles & Responsibilities Manage contract administration accurately; includes maintaining Maintenance Agreements in the database, monitoring contract renewals, assisting with contract revisions, cancellations, contract integrity, contract profitability and billing. Collect meter readings on contracted equipment (e.g. copiers, printers) and accurate data entry of meters for billing purposes. Support and maintain meter collection software with customer and vendor information. Assist Accounting with Maintenance Agreement billing issues & discrepancies and elevate issues to Leadership as needed. Provide updates and support to Sales Team with customer account information; includes billing account history, contract specification details, account reviews, etc. Create custom invoices for major accounts as assigned. Manage multiple workload queues while maintaining a high degree of accuracy and attention to detail. Qualifications 1+ year experience in a related field or other professional business environment. Education – Associate’s or Bachelor’s Degree, preferred but not required. Experience with Microsoft Office products (Excel, Word, Teams, Outlook, etc.). Ability to efficiently and adequately provide professional customer service to internal and external customers. Must have excellent written and verbal communication skills and be able to deal with a variety of situations in a tactful and cooperative manner. Highly organized self-starter with excellent work ethic. Ability to manage multiple projects simultaneously, with high attention to detail. Ability to work well in a fast-paced team atmosphere. Benefits Medical, Dental, & Vision Insurance Life Insurance Additional Voluntary Life Insurance Paid Time Off Paid Holidays & Extra Floating Holiday 401(k) & 401(k) Matching Employee Assistance Program Flexible Spending Account Health Savings Account Hospital Indemnity Short & Long Term Disability Insurance Accident & Critical Illness Insurance #J-18808-Ljbffr Fisher's Technology