Customer Service Representative

Job Description
About Payvantage:

Payvantage is a fast-growing fintech companyproviding lease-to-own financing for consumers with less-than-perfectcredit. We offer flexible payment options and a streamlined approvalprocess to help customers access essential products while buildingfinancial flexibility.

Summary:


At Payvantage, our Customer Service Associates are the voice of ourbrand and a key part of delivering exceptional client experiences. Inthis role, you'll support customers through phone, email, and livechat while providing clear, helpful solutions in a fast-paced,team-focused environment. You'll build strong relationships, resolvequestions with confidence, and help customers get the most value fromour products and services. We're looking for someone who isprofessional, detail-oriented, and genuinely enjoys helpingpeople-someone who thrives on communication, problem-solving, andmaking a positive impact every day.

Responsibilities:

• Respond promptly and professionally to incoming customerinquiries by telephone, or email / Help Chat
• Conduct outbound communications to existing customersusingtelephone, email, and Chat
• Maintain an updated knowledge of the organization'sproducts,services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customerquestionsand check for customer understanding and acceptance
• Recommend new products or services or makesuggestions forimprovements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods andprogramsand answering any questions they may have
• Participate in training opportunities provided by theorganization or by outside entities
• Establish and maintain good rapport with customers byusingpositive language and anticipating their needs

Requirements

Qualifications:

• 2+ years of previous customer serviceexperience aplus
• Friendly and welcoming manner withclients and othermembers of the customer service team
• Extensive knowledge of the company'spolicies,procedures, goods and services
• Familiarity with customer-relationshipmanagement(CRM) software programs
• Ability to explain complex concepts ina clear, simple manner to customers
• Strong command of written and verbal English
• Ability to maintain a calm and politemanner instressful situations
• Willingness to cooperate with customersandmanagement to resolve any issues that may arise
• Office and database software skills.
• Negotiation and conflict resolution skills.
• Ability to prioritize, multi-task andmanage timeeffectively.
• Ability to work independently or in ateam settingbased on business needs
• Detail orientated

Benefits

Start earning$14.00-$15.50 per hour, plus the opportunity to earn monthlyperformance bonuses up to $625.00 on top of your base pay. At Payvantage, we alsooffer a full benefits package including health, dental, and visioninsurance, employee discounts, flexible scheduling, and paid timeoff-so you can feel supported both at work and beyond.

Payvantage is an EqualOpportunity Employer.