Front Desk Agent

We are seeking a friendly, organized, and customer-focused professional to serve as the first point of contact for guests and visitors. In this role, you will help create a welcoming experience, support daily front desk operations, and ensure smooth communication across departments. The ideal candidate is dependable, detail-oriented, and comfortable working in a fast-paced environment. Responsibilities Welcome guests and visitors with a professional and courteous demeanor Check guests in and out efficiently while ensuring accuracy in records and transactions Answer phone calls, respond to inquiries, and direct messages appropriately Provide information about services, policies, amenities, and local area resources as needed Handle reservations, schedule changes, and guest requests with attention to detail Assist with resolving concerns or issues promptly and professionally Maintain an organized front desk area and support office supplies and records management Communicate important updates to internal teams to ensure smooth operations Process payments, receipts, and other routine administrative tasks accurately Follow company procedures, safety standards, and confidentiality guidelines Qualifications Previous experience in customer service, hospitality, reception, or administrative support preferred Strong communication and interpersonal skills Excellent organizational skills and attention to detail Ability to multitask and remain professional in a busy environment Basic computer proficiency and comfort using scheduling or reservation systems Ability to work independently and collaboratively as part of a team Flexible availability, including evenings, weekends, or holidays if required Problem-solving skills and a commitment to delivering quality service Preferred Attributes Positive attitude and a genuine desire to assist others Ability to stay calm and composed under pressure Strong time management and follow-through Professional appearance and demeanor What We Offer A supportive and team-oriented work environment Opportunities to build valuable customer service and administrative experience Training and growth opportunities within the organization Competitive compensation and benefits, depending on position and location Equal Opportunity Statement: We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr INN AT MIDDLETOWN