IT Desktop Support Technician

Job Description

Job Description

Desktop Support/IT Deployment Technician
Location: Silverdale, WA

Start Date: July 13, 2026
End Date: October 31, 2026
Duration: 4-month contract
Schedule: M–F, flexible shifts (days/nights based on hospital/site needs)

Compensation: $25-$30/HR

Requirements:

• 3+ years’ experience as PC/computer technician or similar role
• Experience with LAN/WAN networks troubleshooting
• Thorough knowledge of computer systems and IT components
• Experience working in a healthcare environment
• Experience working in an enterprise IT environment
• Experience in remote PC troubleshooting
• Good knowledge of internet security and data privacy principles
• Printer support experience
• Excellent troubleshooting skills
• Excellent communication abilities and customer service skills
• Exceptional organizing and time-management skills
• BSc/BA in Computer Science, engineering, relevant field, or a combination of relevant experience
• Relevant certifications (e.g. CompTIA A+) will be an advantage

Job Description:

We are seeking Level 2 Deployment Technicians to support a large-scale endpoint modernization initiative involving the replacement and upgrade of approximately 4,000 end-of-life devices across the Silverdale, Washington area.

This role is a core execution position, responsible for end-to-end device deployment, including imaging, installation, troubleshooting, and user validation. Technicians will ensure devices are fully operational, properly configured, and accurately tracked throughout the deployment lifecycle.

This is a hands-on, high-volume deployment role requiring strong technical skills, efficiency, and the ability to work independently in a fast-paced healthcare environment.

Key Responsibilities:

• Perform device swaps and full replacement workflows for desktops and laptops across assigned sites
• Execute device imaging and configuration (Windows 11 upgrades and Windows 10 for exception devices)
• Set up workstations, including cable management, peripherals, and physical installation
• Conduct functional testing and end-user validation to ensure devices are fully operational prior to handoff
• Provide onsite and remote troubleshooting support for hardware, software, and network connectivity issues
• Support printer and peripheral setup and troubleshooting as part of workstation deployment
• Maintain accurate asset tracking and inventory updates throughout deployment lifecycle, including system updates and replacement mapping
• Document deployment activities, issues, and resolutions in appropriate tracking systems
• Ensure adherence to deployment schedules, quality standards, and asset management processes
• Deliver strong customer service and communication to end-users during device transitions