Lead IT Desktop Support Technician

Job Description

Job Description

Lead IT Desktop Support Technician
Location: Silverdale, WA

Start Date: July 13, 2026
End Date: October 31, 2026
Duration: 4-month contract

Schedule:

• Monday–Friday
• Flexible shifts (days/nights based on site and hospital requirements)

Pay Rate: $25-30/hour

Requirements:

• 5+ years’ experience as PC/computer technician or similar role
• 2+ years of lead technician experience
• Experience working in a healthcare environment
• Experience with LAN/WAN networks troubleshooting
• Thorough knowledge of computer systems and IT components
• Experience working in an enterprise IT environment
• Experience in remote PC troubleshooting
• Good knowledge of internet security and data privacy principles
• Printer support experience
• Excellent troubleshooting skills
• Excellent communication abilities and customer service skills
• Exceptional organizing and time-management skills
• BSc/BA in Computer Science, engineering, relevant field, or commensurate experience
• Relevant certifications (e.g. CompTIA A+) will be an advantage
• Must be willing and able to lift up to 50 pounds

Plusses:

• Experience leading large-scale deployment or PC refresh programs
• Ability to manage technicians across multiple sites within a region/state
• Strong ability to work autonomously in travel-heavy environments with minimal oversight

Job Description Overview:

The Lead will serve as the primary on-site technical owner for their hospital locations (WA), and is responsible for coordinating deployment activities, guiding technicians, managing workflows, and ensuring quality execution from start to finish.

This is a hands-on leadership role, combining advanced technical deployment responsibilities with team oversight and on-the-ground problem solving.

Key Responsibilities

• Serve as the primary deployment lead for assigned state (WA or OR), overseeing daily execution across deployment sites
• Perform and oversee end-to-end device deployment, including swaps, installs, and full replacement workflows
• Execute and validate device imaging and configuration (Windows 11 upgrades and Windows 10 for exception devices)
• Lead and support Level 1 technicians, ensuring adherence to process, productivity targets, and quality standards
• Act as the main escalation point for technical issues, resolving or coordinating with support teams as needed
• Conduct site readiness checks, identifying risks, blockers, or logistical challenges upfront
• Ensure quality control and device validation prior to end-user handoff
• Oversee asset tracking, inventory updates, and deployment reporting throughout the project lifecycle
• Maintain accurate documentation of deployment progress, issues, and resolutions
• Provide white-glove support and communication to end-users during device transitions
• Support peripheral setup and troubleshooting, including printers, scanners, and workstation hardware