Associate Solutions Engineer - Commercial

The Associate Solutions Engineer is an early‑career technical sales role designed for individuals who are passionate about technology, particularly AI, customer problem‑solving, consultative selling, and customer experience transformation. The Solutions Engineering organization serves as the technical and business advisory arm of the Go‑to‑Market team, helping customers envision, validate, and realize the value of Talkdesk’s platform and AI innovations. Our mission is to bridge customer business challenges with transformative technology solutions that drive measurable outcomes and help Talkdesk fulfill its mission to rid the world of bad customer experiences. As an Associate Solutions Engineer, you will support the Solutions Engineering team in helping prospective and existing customers understand how Talkdesk solutions can improve customer experience, modernize contact center operations, and accelerate business outcomes. You will work closely with experienced Solutions Engineers, Account Executives, Customer Success, Product Management, Engineering, Marketing, Value Advisory, Enterprise Architecture, AI Solutions Engineering, Partner Engineering, Proposal Management, and Demo Engineering. This is a developmental role for high‑potential early talent who are eager to build expertise in cloud contact center technology, AI‑powered customer experience, automation, integrations, enterprise software, and consultative selling. The ideal candidate is curious, coachable, customer‑focused, technically minded, and excited to grow into a trusted technical advisor. Key Responsibilities Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities. Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals. Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes. Support the creation of customer demos, customer‑specific use cases, presentations, follow‑up materials, and technical documentation. Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle. Develop foundational knowledge of Talkdesk solutions including Talkdesk’s AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation. Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high‑quality customer engagements. Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities. Build confidence in explaining technical concepts in a clear, simple, and business‑oriented way. Support competitive positioning by learning how to differentiate Talkdesk solutions in the market. Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices. Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences. Continuously develop technical, presentation, consulting, business acumen, and customer‑facing skills through training, mentorship, certifications, and hands‑on experience. Travel to customer meetings, internal events, and team sessions as needed. Required Qualifications Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience. AI experience is strongly preferred. Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation. Excellent communication, listening, and interpersonal skills. Ability to explain ideas clearly and adapt communication style for different audiences. Strong presentation skills or a desire to develop into a confident presenter. High level of curiosity, coachability, initiative, and willingness to learn. A go‑getter attitude is a must. Strong problem‑solving skills and the ability to connect customer needs to potential solutions. Ability to work effectively in a fast‑paced, collaborative environment. Strong organizational skills, attention to detail, and ability to manage multiple priorities. Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders. Comfortable learning and working with technology platforms, software applications, data‑driven tools, and AI‑enabled solutions. Preferred Qualifications Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS. Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI‑powered applications. Experience presenting to groups, facilitating discussions, or explaining technical concepts to non‑technical audiences. Familiarity with platforms such as Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus. Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation. Pay Range (OTE) $124,000 to $164,000 Other Types of Pay Based on level and role the employee may be eligible for long‑term incentives in the form of equity and short‑term incentives of either bonus or commission. Benefits Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan. Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Work Environment and Physical Requirements Primarily office‑environment work, extended periods of sitting or standing, computer‑based work. Limited lifting, and equipment usage limited to computer‑related equipment (keyboards, mouse, etc.). Equal Employment Opportunity The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. #J-18808-Ljbffr Talkdesk