IT Manager/Director

Job Description

Job Description

We are looking for an experienced IT Manager to lead technology operations in the Norwalk, Connecticut area. This role is responsible for maintaining a secure, reliable infrastructure while guiding day-to-day IT support and strengthening overall technical standards. The ideal candidate brings broad hands-on knowledge across servers, networking, and cybersecurity, along with the leadership skills to manage support resources and coordinate effectively with external technology partners.

Responsibilities:

• Direct daily IT operations to ensure dependable performance across infrastructure, systems, and user support services.

• Oversee server administration, backup processes, and core systems maintenance to support business continuity and operational stability.

• Strengthen cybersecurity practices by monitoring risk, improving controls, and working with specialized providers on around-the-clock protection.

• Lead and mentor IT support staff, setting priorities and providing guidance on issue resolution and service delivery.

• Collaborate with third-party vendors for infrastructure, data center, and after-hours support, ensuring timely response and consistent service quality.

• Troubleshoot network and system issues, identifying root causes and implementing effective corrective actions.

• Establish and refine IT best practices, standards, and procedures to improve efficiency, resilience, and overall technology performance.

• Support ongoing infrastructure improvements and recommend practical enhancements aligned with business needs.

• Proven experience leading IT operations in a lead or manager-level capacity.

• Strong working knowledge of server environments, system administration, and backup technologies.

• Solid understanding of IT security principles and experience supporting secure infrastructure.

• Familiarity with Active Directory and day-to-day administration of enterprise systems.

• Working knowledge of basic networking concepts and hands-on network troubleshooting ability.

• Experience managing or mentoring technical support personnel.

• Ability to coordinate effectively with external vendors and service providers.

• Knowledge of ITIL processes and a structured approach to service management.