Operations Supervisor

OPERATIONS SUPERVISOR

Full-time, Exempt

The Operations Supervisor is responsible for day-to-day operations including facilitation or internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, substantial administrative work creating and analyzing data with some CES responsibilities, equipment, and supply maintenance, as well as other operational support functions as assigned by the Operations Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Directs, monitors, communicates with, and evaluates all field employees in his/her assigned area.

• Acts as a liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.

• Ensures maintenance of qualify field operations through daily contact, oversight, communication and evaluation.

• Assists with preparation of employee evaluations and field crew contact reports.

• Ensures PCRs and other field paperwork is reconciled daily in conjunction with the PCR processing.

• Ensures operational response exceptions are brought to closure with appropriate action.

• Provides staff counseling and guidance and information regarding AMR Operations

• Promptly investigates incidents involving assigned units of personnel, including filling of internal and external reports and counseling staff.

• Ensures maintenance of adequate levels of staffing, equipment and medical supplies for field units.

• Implements and enforces company policies and standards.

• Performs direct ALD patient care activities.

• Maintains communication with other agencies and departments.

• Serves on committees with other departments to set policies and generate ideas.

• Performs other related duties as required

• Prepares reports and manages projects as assigned by Operations Manager.

• Maintains availability during disaster situations or mass casualty incidents and assist in any capacity needed.

• Attends scheduled meetings as required by Operations Manager or Regional Director

• Responsible for complying with all local, state, and federal employment laws and company policies.

• Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.

• Responsible for developing and maintaining department budgets.

• Responsible for adhering to all company policies and procedures.

• Directs AMR resources during mass casualty/disaster operations.

• Adheres to and complies with information systems security.

• Attends information security training when offered. Reports information systems security problems.

• Mentors employees, conducts performance evaluations, counsels and provides disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.

• Champions affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc.

• Responsible for compliance with and enforcement of company/department policies and procedures.

Non-Essential Duties and Responsibilities:

• Systems Skills – A working knowledge of MS Office. Uses data from different sources to identify issues and quickly identifies the central or underlying issues in a complex situation.

• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education/Licensing/Certification:

• BS/BA or equivalent experience in a related field

• High School Diploma or equivalent

• EMT Certification Required, Paramedic Certification Preferred

• Current CPR, BLS, NREMT certification, or equivalent credentials.

Experience:

Three years’ EMS experience required, preferred Paramedic experience.

Knowledge and Skills:

Ability to function as a field Paramedic performing direct ALS patient care activities, preferred.

Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability.

Thorough knowledge of system status management.

Effective oral and written and interpersonal communication skills.

Why Choose GMR? Global Medical Response ( (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at .

GMR’s Core Behaviors —keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations ( for individuals with a disability.

Check out our careers site benefits page ( to learn more about our benefit options.

Salary: $80,000 - $100,000/yr

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