Technical Liaison

Job Description

Job Description

Technical Liaison

Posted on: 06/18/2026

Location: LIHI Main Office - International District, Seattle

Hours: Full time, 40 hours per week

Reports To: IT Manager

Pay Range: $38.46-40.87 hourly

Position Type: Non-Union, non-exempt position

The Technical Liaison plays a crucial role in supporting the migration of phone and computer systems to new network infrastructure, acting as a point of contact and technical expert for telecom and internet service providers. Need to possess Technical Proficiency, Problem-Solving, Communication, Relationship Management, Project Management, Adaptability, and Attention to Detail. This role requires strong communication, technical understanding, and problem-solving skills to ensure a smooth and successful transition.

Responsibilities:

Project Coordination:

• Participate in the planning and execution of network migration projects,

• ensuring alignment with internal and external stakeholders.

• Develop and maintain project timelines, tracking progress and identifying

• potential issues.

• Manage communications with telecom/internet service providers, keeping them

• informed of project status and any changes.

Technical Support:

• Provide technical guidance and support to telecom/internet service providers

• on network infrastructure, equipment, and services.

• Assist in the troubleshooting and resolution of technical issues related to

• network connectivity, phone systems, and computer systems.

• Collaborate with internal IT teams to identify and implement solutions to

• technical problems.

Communication and Relationship Management:

• Serve as the primary point of contact for telecom/internet service

• providers, building and maintaining strong relationships.

• Represent the company's interests in technical discussions and negotiations

• with external vendors.

• Effectively communicate technical information to both technical and

• non-technical audiences.

Documentation and Reporting:

• Maintain accurate records of project activities, technical specifications,

• and vendor interactions.

• Prepare reports and presentations on project progress and performance.

• Document technical procedures and best practices for future reference.

Continuous Improvement:

• Stay up-to-date on the latest technologies and trends in telecommunications

• and networking.

• Identify opportunities for process improvement and efficiency gains.

• Participate in training and development activities to enhance technical

• skills.

Other:

• Engage with assigned training and comply with training deadlines

• Utilize PPE Equipment and follow PPE protocols

• Other job duties as assigned

Minimum Qualifications:

• Bachelor’s degree in Information Technology, or equivalent

• 2 years’ in telecommunication, networking, or IT support

• Strong understanding of telecommunications and networking technologies (e.g., VoIP, IP, Ethernet, etc.).

• Experience with network infrastructure, equipment, and services.