Receptionist - Oncology Support Services

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY

As the welcoming face of our Oncology Support Services, you'll be the vital first point of contact for patients, families, and healthcare professionals. You'll manage the flow of communication with compassion and efficiency, ensuring every caller feels heard and every visitor feels supported during their healthcare journey.

PRINCIPLE DUTIES AND RESPONSBILILTIES:

• Answer, screen, and thoughtfully route incoming calls, connecting patients and families with the right resources and support they need.
• Capture detailed, accurate messages and ensure prompt delivery—because timely communication can make all the difference in patient care.
• Welcome guests with genuine warmth and professionalism, providing clear information and assistance that sets a positive tone for their visit.
• Support the team by handling additional administrative tasks that keep our oncology services running smoothly and efficiently.

Qualifications

EDUCATION/EXPERIENCE:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. - Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.