Mobile Associate, Store-in-Store| Bilingual, Spanish Preferred - Retail Sales

Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services and thrive in a high‑traffic environment, building and deepening relationships with customers through meaningful interactions. Mobile Associates excel at identifying customer needs, educating, demonstrating, and recommending solutions while meeting performance targets and quality metrics. Job Responsibilities Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools to communicate effectively, educate customers, and showcase the value of T‑Mobile solutions. Leverage digital self‑serve tools during customer interactions and the onboarding process, using solution‑based selling techniques to demonstrate the value of T‑Mobile products and services and deepen customer relationships. Complete training on the T‑Mobile in‑store experience, new skills, products, and processes, and maintain knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready. Partner with nearby store locations to properly on‑board customers and perform skills practice, knowledge sharing, and store operations, including opening and closing procedures and reporting lost keys or assets. Maintain a customer‑obsessed attitude, building rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers to drive sales activity, capture referrals, manage back‑to‑store processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing. Education and Work Experience High School Diploma or GED (Required) 6 months of customer service and/or sales experience, retail environment preferred (Required) Knowledge, Skills and Abilities Customer Satisfaction: Passionate customer advocate with a desire to connect and have fun with customers, balancing experience and performance goals (Required) Team Building: Willingness to work alongside peers and store leaders, sharing best practices while serving customers and resolving issues (Required) Retail Sales: Competitive drive and confidence to succeed in a fast‑paced sales environment (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant. Benefits Full and part‑time employees have access to the same benefits when eligible, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T‑Mobile’s amazing benefits, Equal Opportunity & Accommodations T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io‑mobile.com or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile