Front Desk Associate

Position
Front Desk Associate

About the Organization
Epic Valet was founded in 1998 by JC Brooks as part of his Business Entrepreneurship degree project at Arizona State University. Since its inception, Epic Valet has grown into one of Arizona's most reputable valet and hospitality staffing companies, renowned for reliability, trustworthiness, and professionalism. JC's personal experience in the valet industry while funding his education highlighted a need for improved care and attention towards valets, inspiring the creation of Epic Valet with a strong emphasis on employee welfare, customer satisfaction, and core values.

Our team members are dedicated individuals who provide exceptional door-to-door service, aiming to surpass client expectations with every interaction, embodying what it means to be truly Epic.

Description


We are seeking a professional, service-driven Front Desk Associate to serve as the first point of contact for residents and guests at our high-rise condominium and apartment properties. This role requires delivering outstanding customer service, managing package check-ins and check-outs, monitoring security systems, and maintaining a clean, professional lobby environment.

Associates are expected to work a minimum of 3 shifts per week, primarily nights, weekends, and holidays. Strong communication skills, attention to detail, and a commitment to resident safety and satisfaction are essential.

This position is part of Epic Valet's exciting expansion into Utah and Colorado. As we actively grow our presence in Salt Lake City and Denver, team members joining now will have unique opportunities to advance into leadership roles and help shape the culture of our newest markets. If you're looking for more than just a job - this is a chance to grow with a company that is growing around you.

Position Requirements

Key Responsibilities

Customer Service & Resident Relations

• Warmly welcome residents, guests, and vendors with professionalism and courtesy, creating a positive first impression
• Verify resident or guest authorization and access credentials to ensure building security while maintaining a welcoming environment
• Respond to resident inquiries in person, by phone, and via email with accuracy and a service-oriented approach
• Assist residents with service requests, work orders, and community information in a timely manner
• Coordinate amenity reservations (e.g., fitness center, club room, pool) and ensure proper documentation of bookings
• Act as a liaison between residents and property management to support effective communication and resident satisfaction

Package & Mail Management

• Receive and sign for all resident packages, deliveries, and mail in accordance with property protocols
• Accurately log each item into the package management system, including time of receipt, carrier, and resident information
• Promptly notify residents of deliveries through approved communication methods (email, text, or resident portal)
• Assist residents with package pick-up, verifying identification when required to ensure proper release
• Manage outbound shipments and returns per property procedures, coordinating with carriers as needed

Security Monitoring

• Monitor building entry points and verify resident/guest authorization
• Issue visitor passes and maintain accurate visitor logs
• Monitor security camera feeds continuously and report any irregularities or safety concerns
• Conduct routine lobby and perimeter patrols; escalate issues to property management as needed
• Maintain confidentiality of resident and property information

Concierge & Resident Services

• Assist residents with dining, entertainment, and transportation reservations reflecting property lifestyle standards
• Coordinate service requests such as housekeeping, dry cleaning, or grocery delivery referrals per approved vendor partnerships
• Maintain an up-to-date resource guide of preferred local vendors, restaurants, and service providers
• Handle all concierge requests with discretion, professionalism, and a commitment to exceeding resident expectations

Leasing Support & Tour Coordination

• Schedule and confirm property tours for prospective residents by coordinating with the leasing team
• Greet prospective residents upon arrival, notify the appropriate leasing agent, and ensure a smooth handoff
• Provide prospective residents with general community information, amenity highlights, and floor plan availability
• Maintain confidentiality of leasing inquiries and prospect information in accordance with company policy

Administrative & End-of-Shift Responsibilities

• Maintain a clean, organized, and professional front desk and lobby environment at all times
• Complete thorough end-of-shift reports documenting all key tasks, resident/guest interactions, and service requests
• Record and escalate any incidents, irregularities, or security observations to property management
• Coordinate with housekeeping and maintenance teams to promptly address cleanliness concerns or repairs
• Perform additional tasks as assigned by property management to ensure smooth operations and high-quality service

Basic Requirements

• Minimum of one year of customer service or hospitality experience
• Must be available to work nights, weekends, and holidays (minimum 3 shifts per week)
• Strong interpersonal and communication skills
• Basic computer skills (email, MS Office, or property management systems)
• Ability to multitask and remain professional under pressure
• Own a smartphone with internet access

Preferred Qualifications

• Prior front desk, concierge, or hospitality experience
• Experience working in luxury residential, hotel, or service environments
• Familiarity with package management procedures and visitor access systems
• Experience with BuildingLink or similar property management platforms

Physical Requirements

• Ability to stand and/or sit for extended periods, up to 8 hours per shift
• Walk through the property including hallways and amenity areas regularly
• Lift and carry packages or items up to 25 pounds regularly; up to 50 pounds occasionally
• Use hands and fingers for computer work, writing, and handling packages
• Communicate clearly in person and over the phone

Benefits

• Full-time schedule: minimum three shifts per week
• Opportunities for career advancement within property management - including leadership roles as we expand in Utah and Colorado
• 401(k) plan eligibility (no employer match)
• Health insurance eligibility if averaging 30+ hours per week
• Training, development, and employee recognition programs
• Competitive pay and bonus opportunity

Pay
$18.00 - $22.00/hr

Location
Epic Valet - Salt Lake

Full-Time/Part-Time
Full-Time and/or Part-Time

Open Date
6/29/2026

Category
Hospitality

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


This position is currently accepting applications.