Front Desk Supervisor - Moxy & Residence Inn Portland Thompson's Point (Opening Summer 2026)

Front Desk Supervisor - Moxy & Residence Inn Portland Thompson's Point (Opening Summer 2026) Job Category : Rooms Front Office Requisition Number : FRONT004922 Posted : April 27, 2026 Full-Time Locations Moxy & Residence Inn Portland Thompson's Point 220 Thompsons Point Rd Portland, ME 04102, USA Description Join the opening team at Moxy Hotel & Residence Inn Portland Thompson’s Point, a brand-new dual-branded Marriott hotel bringing fresh energy, style, and hospitality to one of Portland’s most exciting waterfront destinations, opening Summer 2026. As home to the first Moxy hotel in Northern New England, this is a chance to be part of something new from the very beginning — welcoming guests to a vibrant stay steps from Thompson’s Point’s concerts, events, dining, and culture. We’re opening something bold, fresh, and full of energy in Portland—and we’re looking for a Front Desk Supervisor who can lead from the front. This is a hands‑on leadership role where you’ll guide our Front Office and Night Audit teams while also supporting a lively, guest‑facing environment that includes bar service operations and bartending support as needed . You’ll help shape how guests are welcomed, served, and remembered from day one. If you’re a natural leader who thrives in fast‑paced settings, enjoys people, and has both front desk and bartending experience , this is your chance to help build something from the ground up. What You’ll Be Doing (aka leading the guest experience) Leading and supporting Front Desk and Night Audit teams day-to-day Coaching, training, and developing associates to deliver excellent service Overseeing smooth check-in, check-out, reservations, and guest interactions Ensuring quality service and responsible alcohol compliance Ensuring consistent brand and Colwen service standards across all guest touchpoints Handling guest concerns quickly, professionally, and with care Monitoring occupancy, billing accuracy, and daily reporting Supporting budgeting, payroll review, and financial controls Driving continuous improvement in service, efficiency, and team performance Maintaining strict key control, safety, and security standards Collaborating across departments to ensure seamless guest experiences You’ll Fit Right In If You: Are a confident, hands‑on leader who leads by example Have front desk and bartending experience in a hospitality setting Stay calm, organized, and solution‑focused under pressure Love working with people and building strong teams Communicate clearly and effectively across departments Enjoy coaching and developing others Are detail‑oriented and financially responsible Bonus Points If You Have: Previous supervisory experience in a hotel environment Experience in both front office and bar/service operations Brand hotel experience Why You’ll Love This Role You’ll be part of a brand-new hotel opening —build the team, culture, and standards from scratch A unique leadership role that blends front office operations + guest service + bar experience Real influence over how the guest experience comes to life Opportunity to mentor and develop a high‑energy team Fast‑paced, social, and never boring environment Perks & Benefits (we take care of our crew) Company‑funded HRA & Flexible Spending Accounts 401(k) with employer match (Traditional & Roth) Paid Time Off Hotel discounts for you and your family Discounts on travel, entertainment, and retail Training, development, and career advancement opportunities Employee Assistance Program About Us Colwen Hotels is a dynamic hospitality company with 40 hotels across 9 states. Built on hard work, character, and authenticity, we empower our teams to bring fresh ideas to life and create memorable guest experiences. Ready to lead, serve, and help launch something unforgettable? Join us and set the standard from day one. Colwen Hotels is an equal opportunity employer. EEO M/F/D/V Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Colwen Management Inc