Intermediate Care Technician

Summary The Intermediate Care Technician (ICT) serves as an advanced technician in outpatient care settings (primary care, mental health, specialty clinics) within the Department of Veterans Affairs. ICTs provide direct patient care under the supervision of licensed personnel, supporting clinical operations at VA medical centers and community-based outpatient clinics. They support patient care, documentation, and education to improve outcomes for Veterans. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement - 07/13/2026. Positions in this series provide technical support to medical or health personnel in a variety of clinical settings. Applicants must have one year of specialized experience equivalent to at least the next lower grade GS-06. Specialized experience must demonstrate the ability to perform the full range of technical patient care duties in outpatient clinical settings under the supervision of licensed staff. Examples of qualifying specialized experience include: Recognizing and responding to life-threatening situations using established protocols. Understanding legal and ethical considerations of critical care (e.g., consent, patient rights, advanced directives). Taking and recording diagnostic signs to perform patient evaluations and screenings. Assisting in behavioral/psychiatric situations, including crisis intervention. Supporting licensed personnel with complex, specialized, and potentially life-threatening situations. Operating medical equipment and collecting/preparing specimens. Documenting care and interventions in electronic health records. Communicating effectively with patients, families, and interdisciplinary teams. Applicants may qualify based on education: one year of graduate education or an internship directly related to the position from an accredited college or university; or by combining education and experience. Preferred experience: Lean Belt training or experience, Professional Governance participation, Certified Nursing Assistant, current BLS certification. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at Duties CTVHCS is in the process of making a cultural change—shifting from a disease-focused approach to a health and wellbeing approach—to implement the Whole Health System of Care. This is a VA-wide initiative to provide a comprehensive and systematic approach to improve healthcare delivery at all stages of Veteran care. It entails moving from an episodic, "siloed" approach to an interdisciplinary, holistic approach—emphasizing self-care in the larger context of well-being. All staff in this facility will be part of this process—shifting the focus from the question, "What's the matter with you?" to the question, "What matters to you—and how can we help you live your best life?" This strategy also involves integrating a full range of conventional approaches with Complementary and Integrative Health (CIH) approaches to optimize lifelong health and well-being as defined by the Veteran. As an Intermediate Care Technician: Provide advanced technical patient care in outpatient settings—including primary care, mental health, and specialty clinics. Perform patient screening, clinical assessments, and collect health histories. Assist with crisis intervention and behavioral/psychiatric situations. Support licensed staff with complex, specialized, and potentially life-threatening situations. Operate and maintain medical equipment. Collect and prepare specimens for lab processing. Respond to emergencies—including performing CPR and using AEDs as needed. Accurately document care, interventions, and patient responses in electronic health records. Educate patients within scope of care and assist with follow-up. Collaborate effectively with interdisciplinary teams and communicate clearly with patients and staff. Apply knowledge of medical protocols, safety procedures, and clinical judgment in all aspects of care. Work schedule: Full-time, Monday—Friday, 7:00 a.m. – 3:30 p.m. Virtual: This is not a virtual position. Position description/PD#: Intermediate Care Technician/PD99968A. Relocation: Recruitment incentives not authorized. Critical skills incentive (CSI): Not approved. Permanent change of station (PCS): Not authorized. #J-18808-Ljbffr