Wingstop Shift Supervisor

Job description:

The Shift Leader plays a critical role in driving daily restaurant operations, leading team performance, and ensuring consistent execution of brand standards. Serving as the Manager on Duty , this position is responsible for delivering an exceptional guest experience while maintaining high standards in Quality, Service, and Cleanliness.

This role requires a hands-on leader who can manage fast-paced operations, coach team members in real time, and hold the team accountable to performance expectations.

Key Responsibilities

Shift Leadership & Operations

• Lead and manage restaurant operations during assigned shifts as MOD
• Deploy team members effectively across key positions (kitchen and front of house)
• Drive strong execution during peak and non-peak hours
• Monitor ticket times, order flow, and Speed of Service (SOS) performance
• Adjust staffing and manage breaks based on business needs
• Communicate clear goals and expectations to the team each shift

Food Quality & Safety

• Ensure all food is prepared and presented to brand standards
• Monitor inventory levels, prep readiness, and product quality
• Complete food safety checks, including temperature logs and compliance procedures
• Maintain full adherence to food safety regulations and QSC standards

Cleanliness & Restaurant Standards

• Execute daily cleaning plans and maintain sanitation standards
• Ensure cleanliness across the entire restaurant (FOH and BOH)
• Maintain cleaning systems and documentation
• Support equipment upkeep, including fryer maintenance and boil-outs

Cash Handling & Administrative Execution

• Follow all cash handling procedures and maintain accurate cash control
• Balance registers and complete required shift documentation
• Execute opening and closing procedures with consistency
• Support deposit processes when assigned

Guest Experience

• Deliver fast, friendly, and accurate service on every shift
• Address and resolve guest concerns professionally and efficiently
• Ensure team members consistently follow service standards
• Create a positive, high-energy environment that keeps guests coming back

Qualifications

• Previous restaurant or shift leadership experience preferred
• Strong leadership, communication, and problem-solving skills
• Ability to perform in a fast-paced, high-volume environment
• Knowledge of food safety and sanitation practices
• Flexible availability, including nights, weekends, and holidays

Work schedule

• 8 hour shift
• 10 hour shift
• 12 hour shift
• Weekend availability
• Monday to Friday

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Paid time off
• Paid training