Manager, Technical Support Engineering

We’re looking for a Manager of Technical Support Engineering to lead a high‑performing team that delivers best‑in‑class experiences for our users. You will coach, develop, and grow support engineers while ensuring timely, quality service and continuous improvement in processes, tooling, and documentation. Role Responsibilities Lead, coach, and develop a team of Technical Support Engineers, setting a high bar for quality, responsiveness, and technical depth Own team performance against SLA commitments, identifying and addressing gaps in coverage, tooling, and process Partner cross‑functionally with Engineering, Product, and Field Engineering to surface customer trends, escape critical issues, and close the feedback loop between users and builders Build and maintain a culture of curiosity and continuous learning—helping your team stay sharp on the W&B product and the broader AI/ML ecosystem Hire, onboard, and ramp new team members, setting them up for success from day one Develop team members’ careers through regular 1:1s, structured feedback, and growth‑oriented development plans Identify systemic gaps in documentation, tooling, or process and drive improvements in collaboration with internal stakeholders Represent the voice of the customer in cross‑functional discussions, translating support trends into actionable product insights Own the on‑call rotation structure for weekend and off‑hours coverage across the team Required Qualifications 4+ years of experience managing a technical support or field engineering team, ideally in a SaaS or AI/ML environment Hands‑on technical background—worked in support, engineering, or ML and can speak credibly about the problems your team is solving Experience working in a high‑growth startup or fast‑moving technology company, where the roadmap shifts and you had to adapt quickly Strong cross‑functional collaborator—builds relationships across teams and knows how to influence without authority Data‑driven approach to team management: track what matters, spot trends, and use metrics to drive decisions Clear, direct communicator who gives feedback with care and holds the team to a high standard Passion for AI/ML and genuine interest in the tools and workflows your customers use every day Preferred Qualifications Familiarity with the Weights & Biases product or experience supporting ML practitioners Experience with cloud infrastructure (AWS, GCP, Azure) or Kubernetes in a support or technical context Background in Python or experience supporting a Python‑heavy user base Prior experience building or scaling a support function from the ground up Experience with ML frameworks such as PyTorch, TensorFlow, or JAX Benefits Medical, dental, and vision insurance—100% paid for by CoreWeave Company‑paid Life Insurance Voluntary supplemental life insurance Short and long‑term disability insurance Flexible Spending Account Health Savings Account Tuition Reimbursement Employee Stock Purchase Program (ESPP) Mental Wellness Benefits through Spring Health Family‑forming support provided by Carrot Paid Parental Leave Flexible, full‑service childcare support with Kinside 401(k) with a generous employer match Flexible PTO Catered lunch each day in our office and data center locations A casual work environment focused on innovative disruption Equal Opportunity & Accommodations CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: View email address on click.appcast.io. California Applicants (Consumer Privacy Act) California Consumer Privacy Act compliance information is available upon request. Export Control Compliance 1157, or (iv) asylee under 8 U.S.C. 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency #J-18808-Ljbffr Weights & Biases