Engagement Manager II

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Services (TGS) organization, responsible for managing one or more client engagements or engagement teams at a time. This specific EM II will manage a large Federal engagement within the Government Services Delivery vertical. The EM II will meet regularly with executive client stakeholders through recurring check-ins and timely progress updates. In addition, the EM II will partner consistently with internal TGS leadership to support project health, maintain timelines, and mitigate risks or roadblocks. The EM II ensures high quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, executive presence, a proven track record of successful client engagements, and proficiency in relevant technical practices. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year. Essential Job Duties And Responsibilities Advanced Engagement Management: Oversee engagements varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value to clients and engagements consistently. Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly. Stakeholder Communication: Provide regular, clear, and proactive communication to internal and external stakeholders regarding engagement progress, challenges, decisions, and outcomes. Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability. Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes. Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability. Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients. Team Leadership and Development: Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment. Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly. Business Development: Identifying opportunities and collaborating with sales partners for upselling and cross-selling, aiding in organic business growth. Behavioral Competencies And Responsibilities Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems. Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulate solutions options clearly. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs by being a trusted partner and advisor. Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others. Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals. Qualifications Required Experience: Active security clearance or ability to obtain required security clearance. Demonstrated experience managing executive-level client relationships, including status reporting, escalation management, and strategic delivery conversations. Experience managing large, complex client engagements within Federal, Government Services, Defense, or other highly regulated environments. Experience with financial management of engagements, including budgeting, forecasting, margin tracking, invoicing support, and change management. Proven ability to identify, analyze, and mitigate project risks while maintaining governance routines, issue resolution processes, and engagement health reporting across multiple stakeholders. Bachelor’s Degree or equivalent experience. Minimum of 5 years of experience in project management and business analysis. Excellent oral and written communication skills (English language). Strong analytical, problem-solving, organizational, and time management skills. Demonstrated ability to lead, coach, and manage engagement teams in a distributed or matrixed environment. Experience leading Engagements including process automation and process improvement. Exposure to professional services agreements including the change management process. Preferred Experience Experience in the IT Professional Services industry. Active security clearance or prior experience working in cleared environments. Experience supporting federal contracts, compliance requirements, or audit-ready delivery documentation. Job Type & Location This is a Permanent position based out of Fayetteville, NC. Pay And Benefits The pay range for this position is $105000.00 - $150000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: Medical, Dental, and Vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life and AD&D for employee and dependents) Short and Long-Term Disability Health Spending Account (HSA) Transportation Benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 21, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystemsGlobal Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr