Analyst / Associate, Client Service, Alternative Investments

Analyst / Associate, Client Service, Alternative Investments Who We Are Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality. Our institutional digital assets platform spans trading, investment banking, asset management, staking, self‑custody, and tokenization technology. We also invest in and operate cutting‑edge data center infrastructure to power AI and high‑performance computing, addressing the growing demand for scalable energy and compute in the U.S. We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI. Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. To learn more about our businesses and products, visit What We Value We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission‑first approach. Our culture shapes our way of working and gets us where we want to be. Be Selective To Be Effective. Be Highly Aligned, Loosely Coupled. Disagree Transparently. Build Dream Teams. Who You Are We are seeking a motivated and client‑focused professional to join our Galaxy Asset Management team. This individual will play a critical role in ensuring our institutional and high‑net‑worth clients receive an exceptional service experience across the full lifecycle of their relationship with Galaxy. You will act as both a trusted partner and problem‑solver, balancing day‑to‑day responsiveness with a proactive approach to anticipating client needs. The ideal candidate brings experience in client service or investor relations within asset management, alternatives, or related fields, with a strong grasp of investment concepts and a passion for the digital assets space. You will thrive in a fast‑paced environment, working collaboratively with investment, operations, and compliance teams to deliver seamless client experiences. Above all, you are detail‑oriented, articulate, and professional — committed to upholding Galaxy’s reputation as an institutional leader in digital assets. What You’ll Do Serve as the first point of contact for clients, ensuring a best‑in‑class service experience across onboarding, account servicing, reporting, and day‑to‑day inquiries. Develop a strong understanding of Galaxy’s investment strategies and digital asset products in order to respond to client questions with accuracy and confidence. Coordinate with portfolio management, operations, compliance, and sales to deliver seamless execution and client satisfaction. Oversee all aspects of client due diligence, including managing the timely and accurate completion of DDQs and leading in‑depth due diligence sessions with prospective and existing clients. Support senior relationship managers in preparing and delivering portfolio reviews, market updates, and bespoke reporting packages. Anticipate client needs by monitoring feedback, market activity, and service metrics; proactively recommend solutions or improvements. Maintain detailed records of client interactions and service requests, ensuring alignment with internal policies and regulatory requirements. Represent Galaxy with professionalism in client meetings, calls, and industry events, reinforcing our reputation as a trusted institutional partner. What We’re Looking For 2‑5 years of experience in client service, investor relations, or relationship management within asset management, private wealth, or institutional investing. Solid understanding of investment management concepts; familiarity with digital assets or alternatives is preferred. Outstanding written and verbal communication skills, including the ability to distill complex market and product information for diverse audiences. Highly organized, detail‑oriented, and capable of juggling multiple priorities while maintaining a client‑first mindset. Strong interpersonal skills and a collaborative style; able to partner effectively across internal teams. A problem solver who takes initiative, demonstrates sound judgment, and upholds the highest standards of professionalism and confidentiality. Bachelor’s degree required; advanced degree or relevant certifications a plus. Bonus Points Direct experience serving institutional allocators such as pensions, endowments, foundations, or family offices. Exposure to blockchain technology, cryptocurrencies, or digital asset markets. Progress toward CFA, CAIA, or similar professional designations. Experience working with CRM platforms, reporting systems, or data visualization tools. Prior experience at a top‑tier asset manager, hedge fund, or fintech firm. What We Offer Competitive base salary and discretionary bonus Flexible Time Off (i.e. unlimited paid vacation days) Company paid Holidays (11) Company paid sick leave Company‑paid health and protective benefits for employees, partners, and other dependents 3% 401(k) company contribution Generous paid Parental Leave Free virtual coaching and counseling sessions through Headspace Opportunities to learn about the Crypto industry Free daily snacks in-office Smart, entrepreneurial, and fun colleagues Employee Resource Groups Apply now and join us on our mission to engineer a new economic paradigm. Base Salary Range: $120,000—$160,000 USD Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact #J-18808-Ljbffr Crypto Pro Network