Account Executive

Account Executive

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Account Executive, you will produce optimum contributions for Hapag-Lloyd by maintaining and enhancing Hapag-Lloyd's customer base through offering products that satisfy customers' needs. Effectively meeting budgets and quotas in order to meet the overall objectives of volume, revenue and contributions established through the budgeting process.

Responsibilities

• Solicits potential customers; develops existing customers; services and maintains all accounts within assigned territory
• Ensures deadlines are met when bids are received
• Develops sales plans and manages accounts and service contracts
• In conjunction with management, develops budget within designated territory
• Identifies and solves customer problems and addresses operational issues
• Develops and maintains excellent work relationships that enhance customer services
• Works with Accounts Receivable department when accounts become delinquent to ensure payments are received from customers
• Responsible for updating weekly Customer Relationship Management (CRM) activity reports in compliance with Hapag-Lloyd policy

Qualifications

• University Degree, plus 4 to 6 years of professional experience in Sales or the equivalent combination of education and experience.
• Valid Driver's License is required.
• This position requires travel and work, in and outside normal working hours.
• Understands most shipping terms. Is willing to clarify shipping terms unique to a location.
• Understands routings, schedules and general practices of various countries, carriers, ports and terminals; applies that knowledge to make effective job assignments.
• Relates to people in an open, friendly, accepting manner; shows sincere interest in others, their organizations, and their concerns; initiates and develops relationships with others.
• Self-starting originates actions; begins a job without being prompted; does more than the minimum called for. Attempts to influence events to achieve goals; recommends solutions to problems. Sets high standards of performance for self and others.
• Listens to and understands customer (both internal and external); anticipates customer needs; gives high priority to customer satisfaction. Continually searches for ways to improve customer service; seeks feedback from customers; impresses customers with exceptional service or work. Demonstrates knowledge of the customer's business.
• Clear expectations and commitment to delivering quality products, services, and processes; requires that quality standards be developed and periodically updated; builds quality into products and services at each step; uses statistical and quantitative information to manage quality; continually improves procedures, products, and/or services.
• Understands the operational aspects of the transportation industry, including shipping on vessels and ground transportation.
• Understands what Hapag-Lloyd offers customers: what routes, equipment, rates and services are available.
• Uses maps and other geographic reference materials expertly; knows where nearest ports and terminals are to customers or can use references to find that information; knows best mode of transportation for ground transport between customer and terminal.
• Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.
• This position is in the United States and requires eligibility to work in the United States and completion of the employment eligibility form required under federal law