Sales/Accounting Administrator

Sales/Accounting Administrator

The Sales/Accounting Administrator supports the day-to-day running of Racelogic USA, managing the full order-to-invoice cycle from order entry and fulfillment coordination through to customer invoicing and payment processing. You will act as a key contact for customers on order and billing enquiries, working closely with the US team and global Racelogic colleagues to ensure accurate data across our systems, smooth intercompany order flow, and excellent customer support.

This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities independently in a fast-paced environment.

Key Responsibilities

• Create and send accurate customer invoices based on sales orders/shipments.
• Process incoming payments (checks, ACH, credit card) and apply them correctly to customer accounts.
• Communicate with customers professionally regarding billing questions and outstanding balances.
• Process and manage customer sales orders from receipt through to fulfillment.
• Act as a key point of contact for customers, responding to order-related inquiries via phone and email.
• Support the sales team with accurate order entry, documentation, and follow-up.
• Ensure commercial data is accurately maintained within internal sales and ERP systems.
• Verify stock availability and coordinate with shipping, receiving, and production teams to support order fulfillment.
• Collaborate with UK and global Racelogic teams to ensure seamless intercompany order processing and delivery.
• Maintain accurate operational and order records across relevant systems.
• Support invoicing and coordination with finance where required.
• Monitor inventory levels based on demand, historical usage, and incoming orders.
• Highlight potential shortages, delays, or discrepancies and escalate appropriately.
• Support accurate stock data and assist with resolving inventory discrepancies.
• Produce regular operational and sales reports, including KPI tracking.
• Support the improvement of administrative and operational processes.
• Contribute ideas to improve efficiency, accuracy, and customer experience.
• Support training and knowledge transfer with global Racelogic colleagues as required.

Person Specification

• Proven experience in a sales administration, accounting, operations, or business support role.
• Experience processing customer orders and supporting sales or supply-chain activities.
• Strong attention to detail and a consistent track record of accurate work.
• The ability to manage multiple tasks and priorities.
• Clear and professional written and verbal communication skills.
• Confidence in dealing with customers and internal stakeholders.
• A logical, methodical approach to systems, data, and processes.
• Proficiency in Microsoft Word, Excel, Outlook, and Teams.
• Experience working with ERP or order management systems.
• Solid understanding of accounting principles (Accounts Receivable, Invoicing, General Ledger).
• A proactive, adaptable mindset and willingness to support a growing business.

Benefits

• Competitive Compensation : Salary commensurate with experience, reviewed regularly.
• Comprehensive Benefits : Company-sponsored medical, dental, and vision insurance.
• Retirement Savings : Safe Harbor 401(k) plan with employer contribution.
• Paid Time Off : Vacation allowance, public holidays, and paid sick leave.
• Stability & Support : A permanent role within a well-established, growing global business.
• Collaborative Environment : Work as part of a close-knit US team with strong support from international colleagues.