BUSINESS INSIGHTS ANALYST

TouchPoint, Support Services,  provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

Step into a pivotal role where you can transform data into actionable insights that drive change. This is not just about generating reports – it's about uncovering hidden trends, building interactive dashboards, and using ground breaking technologies like generative AI and machine learning to tackle complex challenges. Your expertise will empower leaders with clear narratives that guide strategic decisions and drive business success. Make an impact that matters – become a data guru who influences the future of the organization!

Key Responsibilities

• Drive Operational Excellence: Leverage your analytical skills to identify areas of improvement, providing actionable insights that help the organization solve problems and optimize performance.
• Transform Data into Action: Develop visually compelling reports, KPI scorecards, and interactive dashboards using Qlik Sense, enabling decision-makers to quickly understand key performance metrics.
• Support Business Growth: Provide valuable operational analysis that enhances business strategies and delivers recommendations for continuous improvement.
• Monthly Performance Reporting: Take charge of internal and external reporting, highlighting company performance and providing strategic insights to drive decision-making.
• Advanced Analytical Modeling: Use sophisticated statistical methods and data analysis to model both financial and qualitative data, delivering critical insights for business planning.
• Train and Empower Teams: Simplify complex data concepts for operational teams and train them to use reports, dashboards, and other technology tools effectively.
• Create Impactful Presentations: Present findings to business leaders in a way that tells a clear, actionable story, guiding them in solving key business challenges.
• Document Data Products: Develop comprehensive documentation for internal and external use, including technical manuals, end-user guides, and training materials.
• Collaborate on Strategic Goals: Work closely with the Director of Data Analytics to align data strategy with the organization’s financial and operational objectives.
  
  
  
   

Job Qualifications

Education & Experience:

• Bachelor’s Degree in Mathematics, Finance, Computer Science, or another related quantitative field.
• 1-5 years of experience in a data-driven role, with a passion for turning data into impactful insights.
  
  
  
   

Technical Expertise:

• Proficient in Qlik Sense, QlikView, PowerBI, Tableau, R, and/or Python.
• Skilled in data management: cleansing, transforming, and modeling large datasets to create predictive models using statistical techniques like regression, classification, and clustering.
• Ability to design user-centric dashboards that are intuitive and tailored to meet specific business needs.
  
  
  
   

Communication Skills:

• Strong written and verbal communication skills to convey complex data findings in a simple, understandable way to both technical and non-technical audiences.
  Experience in presenting and training others on data concepts and technologies.
• Additional skills & requirements
• Proficiency in Microsoft Office Suite; advanced skills in Excel are preferred.
• Ability to thrive in a fast-paced, dynamic environment, balancing multiple projects with ease.
  
  
  
   

Work environment

Ability to work in a moderate noise environment with exposure to some physical and environmental conditions.
This role offers you the chance to make a meaningful impact by leveraging data to influence decisions and help drive business success. If you're a data enthusiast eager to shape the future, we want to hear from you!

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1580194

TouchPoint

MARY DICKSON

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