Supervisor, Transport Client Services Referees, FIFA World Cup 26 - Dallas

Join to apply for the Supervisor, Transport Client Services Referees, FIFA World Cup 26™ - Dallas role at FIFA World Cup 2026™ - Canada, Mexico and the United States . Department: Tournament and Venue Operations Employment Type: Fixed Term Contract Location: Dallas Reporting To: Manager, Transport Client Services – Referees At FIFA 26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and the world. Now is your time to become a game‑changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. FIFA World Cup 26 Skills Framework Accountability – Demonstrate commitment to responsibilities, analyze one’s behavior, and learn from mistakes. Decision Making – Identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternatives, and respond promptly to unforeseen circumstances. Inclusivity – Achieve shared objectives by sharing information with colleagues across all levels and divisions, influencing others, and maintaining a supportive network. Initiative – Perform tasks on one’s own initiative, influence events, assume responsibilities, and achieve objectives with minimal supervision. Innovation – Break new ground, seek unconventional solutions, and produce fresh ideas. Leadership – Lead contacts, encourage teamwork, delegate authority, and produce efficient results. Vision – Perceive the organization’s global impact, anticipate consequences, grasp missions, and formulate strategic plans. Main Activities and Responsibilities Act as operational deputy for all referee transport at the Referees Base Camp Hotel (RBCH) and lead the Senior Coordinators, Coordinators, and transport crew. Oversee all referee‑dedicated vehicles and drivers, including briefings, schedules, fuelling, cleaning, compliance, and issue resolution. Maintain constant line‑of‑sight on daily movements, ensuring vehicles are prepared and positioned well ahead of departures. Manage transport operations at the training site, including vehicle flow, parking coordination for all client groups, and upkeep of signage and infrastructure. Resolve operational issues promptly and escalates major incidents immediately. Provide daily reporting to the Manager, capturing movements, delays, incidents, and key risks. Ensure accurate communication flow, operational discipline, and delivery of services to FIFA standards. Lead a team of Senior Coordinators and Coordinators at the RBCH and provide ongoing coaching, tasking, and performance oversight. Manage daily schedules, rotations, breaks, and welfare for all assigned staff, maintaining constant operational coverage. Implement the Transport Client Services strategic plan and DSLA expectations at the hotel and training site. Coordinate closely with Fleet, Bus Operations, AND, Venue Operations, Security, and other areas to ensure seamless execution of referee movements. Act as core contact for the RLO, RSLO, and TSV logistics counterparts; align on daily requirements, priorities, contingencies, and emerging requests. Support bubble‑to‑bubble protocols and RSA procedures through close coordination with RSLO and Fleet. Ensure referee load zones at all sites remain protected and available. Lead daily driver briefings covering timings, route plans, expectations, and operational updates. Ensure all drivers are briefed, prepared, and on standby well ahead of departures. Monitor compliance with all referee transport policies, procedures, and vehicle standards. Resolve maintenance issues quickly in liaison with Fleet/Bus management. Support drivers with queries or operational challenges throughout the day. Oversee full transport operation at the RBCTS, including load zone management, vehicle flow, parking oversight, and stakeholder coordination. Ensure transport infrastructure, signage, and traffic‑flow measures are in place before first use and maintained throughout the tournament. Manage and resolve all transport‑related incidents at the training site. Provide concise daily reporting to the Manager, including key movements, issues, delays, and escalations. Immediately escalates any major incidents, safety concerns, or service impacts to the Manager and relevant FAs. Support data tracking and operational logs as required to align with tournament DSLA and post‑event reporting. Availability Approximately January through July 24, 2026 Your Profile Education & Qualifications Bachelor's degree in Transport Planning, Sports Management, Hotel Management, Project Management, Event Management, Major Sport events, or a combination of education and experience related to the position. Work Experience Minimum of two (2) years of transport work experience: preferably within major football or sports events, or one (1) year as a Client Transport Manager or similar role; ideally more than one world‑class sport event (e.g., FIFA World Cup and/or Olympic Games, regional football tournaments). Experience working with Workforce or similar client groups, understanding their needs and requirements, and ensuring transport services operate seamlessly. Experience in multi‑functional event organisations and in dynamic, fast‑paced environments. Experience with event transport planning including bus operations. Experience leading a team and proven project delivery experience. Experience and knowledge of Workforce transport requirements is an advantage. Skills Strong interpersonal skills essential; ability to work effectively as part of an existing team and communicate effectively with internal and external parties. Ability to operate in a dynamic working environment, handling multiple tasks and deadlines, adapting to evolving needs and demands. Strong ability to build working relationships with other departments, with robust communication, negotiation, and stakeholder management skills. Excellent project management skills with ability to prioritise tasks and coordinate activities. Detail‑oriented and solution‑focused. Excellent written English skills to produce high‑standard documents. Good knowledge of administration and management principles. Ability to prioritise client needs, authority requirements, and FIFA regulations. Highly collaborative and a team player. Ability to work well under pressure and adapt appropriately in a calm and professional manner. Flexibility when faced with ambiguity or constant change. Positive attitude, patience, and persistence. Inter‑cultural competence and sensitivity. Displays the highest levels of integrity and commitment. Languages Fluent in English (written and spoken) Spanish and/or French proficiency is a plus Technology Strong IT skills; proficient in MS Office (Excel, Word, PowerPoint, Visio, Project) and planning software and online collaboration tools. Equal Opportunities FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr