Customer Service Representative for AAA Harrisburg

AAA Member Specialist

Starting at $17.65 per hour!

At AAA Central Penn, we're all about making life easier for our membersand creating a workplace where you can grow, connect, and actually enjoy the people you work with. We take service seriously, but we don't take ourselves too seriously. If you can bring positive energy, solve problems on the fly, and make someone's day better before your coffee needs a refill, you'll fit right in.

Here, you'll do meaningful work without feeling stuck in a "same thing, different day" routine. One moment you may be helping a member plan their next road trip, and the next you're supporting the community, learning a new service, or celebrating a team win. It's customer service with variety, purpose, and a team that knows work is better when people feel included and appreciated.

If you're looking for a role that helps you build real-world skills, meet new people, and be part of a company with a trusted name, this could be a great next step. Think of it as a place to start strong, learn a lot, and be part of something that matters to people.

Perks & Benefits You'll Actually Use

• Generous, front-loaded PTO because life happens before your PTO balance catches up.
• 1 personal day to use when you need a reset, a recharge, or just a day to binge your favorite show in your pajamas all day with a big ol' box of Peanut Butter Captain Crunch. The roof of your mouth can take one for the team.
• 8 paid holidays, including Christmas Eve and New Year's Eve.
• Medical, Dental, and Vision benefits to help you take care of yourself on and off the clock.
• Health Savings Account with a AAA contribution, plus Flexible Spending Accounts for added support where it counts.
• 401(k) with up to a 6% company match, fully vested with your first contribution future you will appreciate this one.
• Company-paid Life Insurance and Long-Term Disability for added peace of mind.
• Earn up to 3 extra PTO days by volunteering and getting involved with AAA Cares doing good can come with extra time off.
• Tuition Reimbursement to support your growth, goals, and next big career move.
• Free AAA Premier Membership because working here should come with a few excellent travel and roadside perks.
• Discounts on travel, branch services, car batteries, and more the kind of extras that make everyday life a little easier.

What You'll Be Doing

As a Member Specialist, you'll be the welcoming face in our Harrisburg and Enola branches. Daily responsibilities include:

• Supporting membership sales, renewals, and account maintenance.
• Processing maps, EZPass, TripTiks, merchandise sales, and similar services.
• Guiding members toward our travel and insurance agents.
• Becoming a Notary Public (we'll help you with the required steps).
• Performing PennDOT title and license transactions.
• Taking passport photos and handling International Driver's Permits.
• Referring members to additional AAA services and products.
• Maintaining our high service standards.
• Greeting and assisting members with professionalism and warmth.
• There's a variety of things and stuff.

What You Bring

• High school diploma or equivalent.
• Customer service or sales experience preferred.
• Already a Notary Public in PA or willing to obtain within 12 months.
• Ability to pass and maintain PA State Police background clearance for PennDOT work.
• Strong communication skills across in?person, phone, chat, and email channels.
• Active listening skills and the ability to make sound decisions.
• Flexibility to adapt to changing situations.
• Comfort using various computer systems.

About AAA Central Penn

For more than a century, AAA has been known for reliability and exceptional service. With over 60 million members nationwide, we continue to support travelers and communities with roadside assistance, travel services, financial products, and insurance. Join us and become part of a trusted legacy.

Work Culture

We value community, inclusivity, and authenticity. Our culture is built on connection and belonging, and you'll find opportunities throughout the year to engage, celebrate, and make a difference.

Employee Engagement

• Birthday and anniversary recognition
• Quarterly and annual awards
• Contests, trivia, and team activities
• Company?wide events
• Opportunities to join committees focused on wellness, safety, and engagement

You'll be part of a team that values contribution and celebrates individuals.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V