Principal Engagement Manager, Professional Services (ProServe) AWSI

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders you will distill customer needs into clear technical requirements decompose complex problems and make informed trade-off decisions considering performance scalability security and business impact.

Possessing strong technology and program/project management experience you will validate technical solutions against business goals recognize when additional technical evaluation is needed and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications develop domain-specific expertise and effectively communicate technical concepts to both technical and business audiences. As you progress youll lead increasingly complex technical projects shape cross-organizational technical strategies and establish best practices in your this role you will apply your management and leadership capabilities to successfully execute project plans proactively identify and manage risks resolve issues escalate when appropriate and drive projects to successful completion while exceeding customer expectation.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.

Key job responsibilities
As an experienced technology program/project manager you will be responsible for:
Leading and managing complex cloud migration and implementation projects
Leveraging comprehensive knowledge of AWS services architectures and best practices to guide technical decisions and strategic planning
Bridging business requirements with technical solutions facilitating engineering discussions and ensuring alignment with customer business outcomes
Distilling customer needs into clear technical requirements and map them to business outcomes
Decomposing complex technical problems into actionable deliverable solutions
Contributing to technical documentation and define documentation standards

A day in the life
Owning delivery of complex outcome-based cloud and AI programs end to end accountable for customer business outcomes delivery quality and commercial performance
Working with sales and solution architects before signature to shape scope define measurable outcomes and acceptance criteria and confirm what we commit to is deliverable
Negotiating scope milestones and trade-offs with customer executives and managing fixed-price engagements through disciplined change control earned-value tracking and margin protection
Managing engagement revenue and financial health: forecasting revenue against milestones maintaining an accurate estimate at completion driving timely milestone acceptance and billing and identifying expansion opportunities that grow the customer relationship
Leading delivery teams that use AI across the lifecycle (requirements design code generation testing and operations) and applying enough technical depth to challenge AI-generated output and make informed trade-offs on security performance scalability and cost
Orchestrating mixed teams of AWS builders AWS Partner Network partners and customer-selected integrators to a single quality bar with clear accountability consistent acceptance criteria and automated quality gates
Driving customer-side change management and adoption so the organization realizes the value of what we build
Reporting progress to senior stakeholders in terms of business value delivered and acting on leading indicators of risk (velocity environment stability partner quality team health) before they become escalations
Contributing reusable assets patterns and AI-enabled delivery practices that make each engagement faster and more repeatable than the last

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

221100

- Bachelors degree in Computer Science Math or a related field
- 8 years of cloud architecture and solution implementation experience
- Experience managing and delivering large-scale enterprise IT projects
- Experience with IT compliance and risk management requirements (e.g. security privacy SOX HIPAA etc.)
- Experience with software development life cycle (sdlc) and agile/iterative methodologies

- Experience coordinating and leading large-scale Digital or Global IT Transformation initiatives
- cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate
- Experience coordinating between technical teams peers and business stakeholders
- AWS experience preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at GA Atlanta - 182800.00 - 247300.00 USD annually
USA IL Chicago - 182800.00 - 247300.00 USD annually
USA NJ Jersey City - 201000.00 - 272000.00 USD annually
USA NY New York - 201000.00 - 272000.00 USD annually
USA TX Dallas - 182800.00 - 247300.00 USD annually
USA WA Seattle - 182800.00 - 247300.00 USD annually

Required Experience:

Staff IC

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