NOC Technician

(40% Remote/Bethlehem, PA) - IT Customer Support / NOC Technician -

*** $23.00 - $27.00 / Hourly Rate ***

NOTE: 2 Days Remote AFTER the 3-4 Month Training Portion Is Completed


WORK SHIFT During Training Period (3-4 Months) : Monday - Friday 7:00am - 3:30pm


WORK SHIFT After Training Period : Monday - Friday 3:00pm - 11:30pm


Apex Systems has an Immediate Need for a (40% Remote) IT Customer Support / NOC Technician able to in Bethlehem, PA !!! This will be an estimated "6 Month Contract to Possible Extension and/or Permanent Hire" opportunity, supporting one of our Largest Commercial Clients on the East Coast! Please See Below for all Position Details & How To Apply.


*** HOW TO APPLY *** Email a Resume to: [email protected]

- Job Title: IT Customer Support / NOC Technician


- Location: *** 40% Remote *** AFTER Training Period / Bethlehem, PA


- Contract Layout: estimated "6 Month Contract to Possible Extension and/or Permanent Hire"


- Hourly Rate on Contract: $23.00 - $27.00 on W-2


- Starting Salary at Permanent Hire: Negotiated with Client


*** REQUIREMENTS ***

• USC (Eligibility)
• 1+ Years of IT Support / Help Desk / Customer Support / Networking / IT Asset Management or Similar Experience
• Any Experience working in a NOC, Operations Center, Call Center / Help Desk, Telecommunications, Networking, or Similar Environment

Job Description

• Utilize a number of different network monitoring tools and element management systems to detect and resolve service impacting events as soon as possible.
• Primary point of contact for other Network Operations Centers.
• Open and work technical support tickets for service impacting events involving 3rd party support vendors.
• Act as liaison and provide a high level internal and external customer satisfaction.
• Set up and manage outage/repair bridges to restore service back to normal operating conditions as soon as possible. Engage and escalate to appropriate parties when needed.
• Process equipment return and analysis request for failed hardware [RMA], including writing/documenting Reason For Outage Reports [RFO] as requested
• Answer inbound calls and open, update, close tickets for customer impacting events, outages and maintenances. This includes fully documenting ticket notes and closing tickets with Reason For Outage [RFO]

EEO

Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or View phone number on click.appcast.io


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.