Customer Service Agent

Build Your Career With The Industry-Leading Fire, Life Safety And Security CompanyMake a difference, protect lives, and achieve your dreams. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.Essential Duties & ResponsibilitiesInteracts with customers via telephone, email, online chat, or in person to provide support and information on products or servicesCollects and enters orders for new or additional products or servicesFields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staffEnsures that appropriate actions are taken to resolve customers problems and concernsMaintains customer accounts and records of customer interactions with details of inquiries, complaints, or commentsPerform other duties assigned by managementEducation/QualificationHigh school diploma or equivalentA minimum of 1 year experience as a customer service agent requiredExcellent communication skills including active listeningService-oriented and able to resolve customer grievancesProficient computer skills with the ability to learn new softwareBenefits and PerksExcellent payMedical, dental, visionCompany paid life insuranceCompany paid short term disability401K with employer matchPaid vacation and company holidaysTraining and Career DevelopmentCompany vehicle (if job applicable)Pye-Barker Fire and Safety is an Equal Opportunity Employer