Veterinary Receptionist / Client Service Representative

Client Service Representative

First State Urgent Vet – Wilmington is seeking an outgoing Client Service Representative to serve as the welcoming face of our urgent care hospital.

In this fast-paced urgent care setting, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — often during stressful, time-sensitive situations that require calm, clear communication and genuine empathy. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused environment where urgency and compassion go hand in hand.

Schedule and compensation:

• Compensation: $18 - $21 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Monday–Sunday with rotating weekend shifts. Clinic hours are 10:00 AM–7:00 PM, 7 days a week. Please note: 7:00 PM is our last check-in time, not our closing time — some evenings may run later, and flexibility is a must. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience strongly preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Pulse, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose First State Urgent Vet?

First State Urgent Vet is an urgent care veterinary practice in Wilmington and Newark dedicated to providing accessible, high-quality veterinary care when pets — and their people — need it most. Operating 7 days a week with a skilled, collaborative team, we sit in the sweet spot between general practice and emergency medicine, offering a clinical environment that keeps experienced technicians genuinely engaged and challenged every single day.

Our technicians and assistants are trusted, valued, and empowered to practice at the top of their skillset. Leadership here is hands-on, collaborative, and genuinely invested in the team's development and well-being. With no traditional on-call requirements, a consistent rotating schedule, and a culture that balances high standards with a sense of humor about the realities of urgent care — First State is a great place to lead, grow, and do work that matters.

Located in Wilmington and Newark — within easy reach of Philadelphia, Baltimore, and the Jersey Shore — the area offers affordable living, a growing arts and food scene, and an excellent quality of life for both established locals and those looking to plant new roots.

Apply today — we look forward to hearing from you!