Collections Representative

Collections RepresentativeWe are currently looking for a Collections Representative to deliver a high level of customer service by helping to resolve delinquent customer accounts.ResponsibilitiesInitiate collection activities on past due accounts (calls, letters, and emails) and follow-up on all itemsProcess credit card payments including posting to accounts and logging activityProvide a high level of customer account management by properly maintaining account information and dataCommunicate with Customer Service Center (CSC) employees to verify and correct posted items when necessaryResolve all dispute cases to a mutual satisfactory end between the customer and companyAnalyze accounts receivable information to determine priority and produce aging reportsWhy join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:Medical, dental, and vision (eligibility after just 30 days of employment)Paid time off that increases with tenureA 401(k) with company match and immediate vestingA new employee training program and many opportunities for continued learning and career developmentDisability and life insuranceEmployee recognition programGenerous tuition assistance programPropane discounts$16.20 - $19.00 per hour (dependent on experience)This position may be eligible for overtime pay based on business needs.QualificationsHigh School diploma, GED or equivalent training and experienceA minimum of 1 - 2 years of collections experience preferredSuburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit 's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!Applications will be accepted until the position is filled.As part of our pre-employment hiring process, background checks and drug screens are performed.At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.