Electronic Services Specialist

Wintrust Financial Corporation

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol "WTFC."

Why Join Us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Family-friendly work hours
• With 175+ community bank locations, we offer opportunities to grow and develop in your career
• Promote from within culture

What You'll Do:

The Electronic Services Specialist is accountable for performing activities to support executing customer transactions while ensuring transactions are in compliance with documented policies and procedures and within predetermined Service Level Agreements (SLAs). Incumbent may also perform additional administrative duties in support of wire room operations including opening and closing and balancing activities.

Essential Duties:

• Monitor, review and release wires from all online queues and perform duties to ensure work is processed in a timely, efficient manner and meets all established guidelines
• Perform wire related research and respond to inquiries regarding wires (e.g. customer requests, legal requests)
• Perform beginning and end of day balancing procedures
• Assist customers with activating wire authentication PINs
• Perform administrative activities to support customers including user profiles, customer profiles, permissions, templates
• Perform customer callbacks as required by bank policy and customer wire agreements
• Support incoming customer and banker inquiries
• Assist with testing of system upgrades and troubleshooting of system issues

Qualifications:

• 1-3 years banking experience
• Associate degree or equivalent
• Understanding of Electronic Payments including Wires, Real Time Payments and ACH, SWIFT Network, Clearinghouse
• Familiarity with Banking Regulations such as Dodd-Frank, Reg E; Previous customer contact experience a plus
• Excellent customer service skills
• Excellent communication skills
• Ability to work flexible hours
• Team player
• Advanced knowledge of Word and Excel
• Excellent attention to detail

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The estimated annual salary range for this role is $45,000-$50,000 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.