Customer Care Representative

City Of Industry, United States | Posted on 07/14/2021 The J.ING customer is focused, bold and makes a beautiful statement with her style. She takes calculated risks, while still remaining romantic and passionate. She does not settle for status-quo in life, or in what she chooses to wear. She thrives on creativity and loves to color outside the lines. Dull trends bore her. She isn’t afraid to be a pioneer, while looking fabulously stylish. Inspired by her own jet-setting lifestyle and journey to feel lively, courageous and limitless, Jing Zeng saw a void in the market and quickly launched the global lifestyle brand, J.ING. By combining fashion, and femininity with impeccable attention to all the small details, she created a new voice and aesthetic, which effortlessly flows throughout each collection. J.ING represents the possibilities of what women can be and do in the world; it’s a story of a leading lady’s dream manifested into reality and made available for fashionable, romantic and self-assured women around the globe. With a focus on gorgeous statement pieces, expertly tailored silhouettes, a feminine personality and a sense of quality which endures, J.ING shakes up the status-quo, season after season. J.ING embodies a deliberate balance between sophistication and ease by adding a youthful, daring and confident allure to every design. J.ING is more than a fashion brand – it’s a commitment to sustainability from the fabric to the construction of each garment, in every collection. J.ING sources from suppliers all over the world and creates one-of-a-kind fabrics that are as luxurious as they are conscientious. J.ING believes that fashion is a powerful platform for positive global change. The way we dress influences the way we live, feel and interact with the world around us. So, command the room and live the authentic J.ING lifestyle, by joining our community of strong women who have already discovered freedom and stylish expression without compromise. Job Description Summary: The Bilingual (Mandarin and English) Customer Service Representative is responsible for providing professional and attentive service for all internal departments and external customers, through passion in customer service, in-depth knowledge in products, and understanding of company policies. Send Resume: View email address on click.appcast.io Responsibilities Experience in customer service-related industry and working with people, ideally in apparel. Excellent problem-solving skills, the ability to overcome obstacles. Poise and confidence to provide experiential customer focus. Friendly and calm disposition, ability to diffuse conflict with a positive attitude. Superior oral and written communication skills, ability to interact professionally in live customer service situations. Strong computer skills, ability to quickly learn how to navigate various software programs. Ability to multi-task in a fast paced but fun environment. Customer Service Answer general customer inquiries via email, phone and online chat, including but not limited to returns, processing orders, shipping information, coupon adjustments and follow up until inquiry is closed. Adhere to jingus.com policies while keeping customers happy. Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, fit problems, product defects, shipping errors, etc. Aggregate and report on customer service trends quarterly to sales, tech, design and merchandising departments. Work with operations and the warehouse to ensure that requests are met seamlessly and that all departments are aware of any changes. Assist in technical support with website problems, including talking customers through any difficulties, placing orders over the phone when necessary and creating tickets with web developers for recurring technical issues. Handle initial contact on disputes, participate in team meetings, and provide support to fellow Customer Care Representatives. Create the Customer Care monthly report and analysis customer-related data. E-Commerce Support Organize web assets to support Marketing team needs. Support the preparation and execution of merchandising plans for group uploads. Key Partners Marketing Team Warehouse Merchandising Skill Set Requirements Experience with MS Office. Ability to multi-task and prioritize. Strong verbal and written communication skills as well as creative problem-solving skills. Education & Experience Mandarin & English speaking is required. B.A. or B.S. degree. Prior customer service experience. Experience with Shopify and Zendesk is a plus. A background in fashion/apparel and upselling experience preferred. #J-18808-Ljbffr J.Ing