Preventative Maintenance Specialist I

Preventative Maintenance Specialist I

Work mode: Hybrid Onsite Location(s): Arden Hills, MN, US, 55112 Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing whatever your ambitions.

About the Role: At Boston Scientific, the Preventative Maintenance Specialist I will manage capital equipment and service programs in support of sales, marketing, and service operations activities for capital equipment. This position will be responsible for the scheduling support, coordination, communication, business transactions, team alignment and issue resolution to ensure on time and successful maintenance and routine service activities for capital equipment. This position will be a key team member on new and revised service offering projects, product launches, and product marketing programs. This position will support business units in the management of customer accounts to ensure customer satisfaction in North America. Supports department and teams in the resolution of order processing and customer issues.

Work Mode: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model, requiring employees to be in our local office at least three days per week, Tuesday-Thursday between 8:00 AM - 5:00 PM. Visa Sponsorship: Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.

Your Responsibilities Include: Assist in the coordination and scheduling of preventive maintenance service activities for capital equipment Communicate with internal stakeholders to ensure alignment on service timelines and customer needs Maintain accurate records of service activities Attend service-related meetings and provide updates on assigned tasks Respond to basic customer inquiries and escalate complex issues to senior team members Collaborate with Service Support and Technical Assistance Center teams to resolve routine service issues Contribute to the implementation of service processes for new product launches and marketing programs Identify opportunities for process improvement and share feedback with leadership

Required Qualifications: Bachelor's degree required 2+ years of professional experience, preferably in a support role within Sales Operations, Service Operations, or a regulated industry Basic understanding of quality systems and business operations Strong organizational and communication skills Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Preferred Qualifications: Experience with Salesforce, SAP, or similar business systems Familiarity with medical device service operations or capital equipment Detail-oriented with a proactive approach to problem-solving Ability to work collaboratively in a cross-functional team environment

Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions.