Business Systems Analyst

Role Overview
Partners closely with Product, Engineering, Fraud Strategy, and Operations teams to analyze, define, and validate complex lending and fraud orchestration solutions. This role requires strong technical analysis skills, particularly in API integrations, data mapping, and orchestration flows, to ensure accurate decisioning, seamless system integrations, and successful production releases across Retail Lending platforms. Author clear, testable Jira stories and acceptance criteria aligned to SOM technical requirements. Maintain technical and functional documentation in Confluence, including mapping artifacts and orchestration specs. Support PI Planning, backlog refinement, and cross team dependency management.

Key Responsibilities

• Author clear, testable Jira stories and acceptance criteria aligned to SOM technical requirements.
• Maintain technical and functional documentation in Confluence, including mapping artifacts and orchestration specs.
• Support PI Planning, backlog refinement, and cross team dependency management.

Required Qualifications/Skills

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong experience with REST APIs and JSON payload analysis
• Experience reviewing and authoring API specifications using Swagger
• Proven data mapping and data transformation experience
• Ability to understand and document complex system integrations.
• Ability to create and maintain end-to-end process flows and orchestration diagrams to document system interactions and decisioning
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• Experience supporting production releases and validations
• Working knowledge of Agile delivery
• Effective communicator across technical and nontechnical audiences
• Comfortable operating in complex, multiteam delivery environments
• Trace transactions across multiple systems to support impact analysis, defect triage, and production validation.

Preferred Qualifications

• Scrum Master experience
• Testing experience
• Developer experience
• Jira and Confluence experience
• Experience supporting fraud or decisioning platforms
• Familiarity with orchestration or workflow engines
• Domain knowledge in Retail Lending or Financial Services

Locations: Pittsburgh, PA
Prioritized PNC Tech Hubs: Pittsburgh Dallas Birmingham/ Cleveland/ Phoenix
Ability to work remote: No - 3 days a week in office, set expectation of 5 days a week in office after May 2026
Acceptable time zone(s): EST only
Days of the week: Monday - Friday
Working Hours: EST - 8 am start
Overtime: No
Travel: May be for only PI Planning

About Techstra Solutions
Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information:

Equal Employment Opportunity Statement

Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.