Clinical Support Specialist

Department:

36601 Advocate Christ Medical Center - Behavioral Health Services Clinic: ACH

Status:


Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Monday-Friday 8:30am-5pm, Onsite

Pay Range:
$20.80 - $31.20

Major Responsibilities:
Clinician support

• Review client registrations for completeness. Check insurance eligibility and benefits as necessary. Add insurance coverage and schedule registration updates in six-month intervals.
• Handle managed care authorizations by performing non-clinical functions including entering and maintaining authorizations in data management software and hard copy charts. Manage OTR requests, copy material, fax, tract receipt and return.
• Perform data entry for group billing.
• Audit batch handling error logs, scheduled/show appointments and intake documentation for designated clinicians. Provides feedback to clinicians and program managers.
• Ensure that all open clinical transactions are cleared by the end of the month.
• Create clinical transactions for treatment plan reviews at time of intake.
• Maintain AR for all patient fees. Provide feedback to designated clinicians.
• Reply to requests for medical records
• Photocopy ADR documentation when requested.
• Pull closed charts as requested. File any other documentation in chart

Schedule:

Monday-Friday 8:30am-5pm, Onsite

Registration of patients at initial appointment:

• Collect insurance and demographic data.
• Explain Center policies regarding fee-setting procedures, confidentiality and patients rights.
• Establish fees using Center policies and guidelines.
• Explain third party billing procedures to patients and obtains necessary documentation to follow through on third party billing procedures

Communication and Greetings:

• Greets and responds to requests from patients who approach the front desk for information, appointments, etc.
• Greets and responds to requests from patients and collateral's who call on the telephone.
• Schedules appointments for patients.
• Collects fees for services rendered and issues receipts to patients.
• Contacts clinical staff, psychiatrists or managers as needed, or, requested.

Professional Development:

• Attends scheduled staff meetings with supervisor and manager.
• Attends in-service training as scheduled by supervisor or manager.

Education/Experience Required:

• 2 years clerical experience High school diploma or equivalent.

Knowledge, Skills & Abilities Required:

• Basic PC skills Excellent communication skills

Physical Requirements and Working Conditions:
Ability to work evenings and Saturdays. Ability to work under stressful conditions and in difficult situations Lightweight lifting, bending, stooping or sitting in a confined position. Ability to work with a keyboard.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.