Intern - IT & Facilities Support

Overview While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you, you would enjoy your career with Quantiphi! About Quantiphi Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI—driving measurable outcomes at the very core of their operations. Since our founding in 2013, Quantiphi has tackled some of the world’s most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value. Headquartered in Boston, Massachusetts, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake, we build and deliver enterprise-grade AI services and solutions that create real-world impact. We’ve Been Recognized With Role: Intern - IT & Facility Support Experience Level: 1-2 years of experience (Internship or entry-level experience welcome) Work Location: Marlborough, MA, USA Role Overview We are looking for a motivated and customer-focused IT Support Intern to join our team. In this role, you will be the first point of contact for technical support, helping to ensure a seamless experience for end users across hardware, software, and network systems. This is a great opportunity to gain hands-on experience in a fast-paced, technology-driven environment while developing your troubleshooting and communication skills. Key Responsibilities Provide timely support by addressing user tickets related to hardware, software, and networking issues Assist users with installing applications, configuring systems, and setting up peripherals (e.g., printers, scanners) Diagnose technical issues by asking targeted questions and identifying root causes Guide users through solutions with clear, step-by-step instructions Perform remote troubleshooting and escalate issues when necessary Test and implement alternative solutions to resolve technical problems effectively Customize and configure desktop applications based on user requirements Accurately document technical issues, resolutions, and processes in internal systems Contribute to the creation and maintenance of technical documentation and user guides Assist in the daily operation and maintenance of facility systems, equipment, and office spaces Support facility inspections and help track maintenance requests, work orders, and asset records Coordinate with vendors and service providers to ensure timely completion of maintenance activities Assist in implementing workplace safety, health, and environmental compliance requirements Provide administrative and project support to the Facilities team, including reporting and documentation Basic Qualifications Strong written and verbal communication skills 1–2 years of experience in IT support, desktop support, or a similar role (including internships/co-ops) Familiarity with Windows, Linux, and/or Mac OS environments Working knowledge of office productivity tools and computer peripherals Basic understanding of network security practices and antivirus tools Ability to troubleshoot technical issues remotely and explain solutions clearly Strong problem-solving skills with the ability to multitask and prioritize Customer-first mindset with a proactive and positive attitude Bachelor’s degree (or currently pursuing) in Computer Science or a related field What’s In It For YOU At Quantiphi Make an impact at one of the world’s fastest-growing AI-first digital engineering companies. Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues. Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines. Stay ahead of the curve, immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies. If you like wild growth and working with happy, enthusiastic over-achievers, you will enjoy your career with us. #J-18808-Ljbffr Quantiphi