Support Staff - Busser/Dishwasher/Floor Help

Job Description

Job Title: Busser/Dishwasher/Floor Help

Department: Taproom

Job Classification: Part-Time

Exemption Status: Non-Exempt

Tipped Position: Yes

Reports To: Taproom Manager

About Us:

Nestled in the heart of Washington's Cascade Mountains, Icicle Brewing Company is an independent craft brewery driven by a simple yet powerful purpose:
Brewing Connections. Crafting Joy.

Our mission is to inspire connection and joy by crafting exceptional products and fostering meaningful experiences that respect our world and enrich our communities.

At Icicle Brewing, Integrity is the foundation of everything we do-guiding our commitment to honesty, transparency, and ethical practices. Our values define who we are and how we operate every day:

• Innovation - We embrace creativity and forward-thinking to craft exceptional products and deliver unique experiences.
• Relationships - We build caring relationships through a welcoming environment, meaningful experiences, and a strong commitment to our community.
• Quality - We take pride in delivering exceptional quality and are committed to continuous improvement.
• Safety - We put people first by fostering a safe, clean, supportive, and respectful environment for all.
• Sustainability - We make decisions that support long-term financial, environmental, and social well-being.

We're passionate about our beer, our people, our customers, and our community-and we believe in bringing people together through craft, connection, and care.

Objective:

The Busser will assist and support Taproom bar and kitchen staff. As a busser, you will be responsible for cleaning and clearing tables, ensuring that restaurant supplies and equipment are clean and maintained, and assisting customers with requests or complaints.

Essential Job Duties:

• Exhibits excellent interpersonal skills and focuses on assisting customers.
• Busses dirty dishes from tables and bussing stations.
• Transports full bus tubs of dirty dishes and glassware to dish pit.
• Washes all wares including pots, pans, storage containers, flatware, and glasses, by hand or using dishwasher.
• Correctly places and stores clean equipment, dishes, and utensils in assigned storage areas.
• Stocks serving stations, cupboards, refrigerators, and other assigned areas with necessary dishes and utensils.
• Unloads and restocks bar area with clean glassware.
• Assists customers with queries, requests, and redirecting as necessary.
• Ensures that tables are cleared, cleaned, sanitized, and reset between seatings.
• Assists with the cleaning and processing of dirty dishes and silverware.
• Ensures that the menus, crockery, and cutlery are cleaned and replenished between tables.
• Manages the inventory of napkins, straws, salt, pepper, and other table condiments and supplies.
• Moves tables, chairs, and furniture to accommodate customers as needed.
• Tidies the restaurant after service and ensuring that it is prepped for the following service.

Required Skills/Abilities:

• Must be at least 16 years of age.
• Prior hospitality experience a plus.
• Must have a great attitude.
• Excellent customer service skills.
• Great communication skills.
• Strong attention to detail.
• Possess or be able to obtain a WA Food Worker Card and Mandatory Alcohol Server Training (MAST) Permit.
• Able to maintain excellent customer service and positive guest interaction while working under pressure.
• Excellent interpersonal skills and focus on serving customers.
• Ability to remain calm when dealing with unruly and argumentative patrons.
• Ensures work areas remain safe, clean, and orderly, adhering to all company, local, and state guidelines regarding health, safety, and sanitation.

Education and Experience:

• Prior food and beverage or hospitality experience a plus, but not required.

Work Environment:

• The work environment is usually that of a brewery/taproom.
• The employee regularly works with the general public.
• The employee regularly works in pantry-style kitchen.
• The employee works in fluctuating temperatures.

Materials/Machines/Equipment Used:

• Commercial dishwasher
• Bus Tubs for transporting dishes and glassware
• Cleaning equipment such as brooms and mops
• Cleaning cloths and cleaning solutions
• Dish Sanitizer

Physical Requirements:

• Prolonged periods standing.
• Must be able to lift 25-50lbs with or without accommodations.
• Able to stand, reach, walk, lift, and bend for duration of shift with or without accommodations.
• Able to work in crowded and confined spaces.

Supervisory Responsibilities:

This position has no supervisory responsibilities.


Fiscal Responsibilities:

This position has no fiscal responsibilities.


***Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities, and activities may change at any time, with or without notice, and additional work may be assigned as appropriate.


We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job-related disability, or any other legally protected status.


Icicle Brewing Company is an equal opportunity employer. We prohibit discrimination and unlawful harassment based on age, race, color, national origin, citizenship, creed, sex, sexual orientation, gender identity, disability, genetic information, pregnancy, military status, marital status, use of a trained service animal, or any other protected characteristic as outlined by federal, state, or local laws. We celebrate diversity and are committed to creating an inclusive, equitable and just environment for all employees.