Client Services Associate

Job Description

Job Description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Typical Work Schedule: Monday–Friday | 8:00 AM–5:00 PM

Supporting Smooth and Efficient Office Operations

If you enjoy hands-on work, staying organized, and supporting the day-to-day needs of a professional office environment, this role is for you. As a Client Services Associate , you'll help maintain office and canteen supplies, support mailroom and shipping operations, and assist with general office activities to ensure a smooth and efficient workplace.

This role is ideal for someone dependable, adaptable, and eager to learn new office skills while working collaboratively with different departments and onsite personnel.

Why This Role Matters

Your work helps keep the office organized, well-stocked, and operating efficiently. From managing supplies and processing shipments to assisting with office setups, you'll play an important role in supporting employees and maintaining a productive workplace.

What You'll Do

Office & Inventory Management

• Monitor, restock, and maintain inventory of office and canteen supplies.
• Assist with tracking inventory levels and maintaining accurate supply records.
• Identify supply needs and coordinate replenishment or ordering as needed.
• Keep supply storage areas organized and accessible.

Mailroom & Shipping Operations

• Receive, sort, and distribute incoming mail and packages.
• Process outgoing shipments using FedEx and other shipping carriers.
• Assist with large mailings, shipments, and other mailroom activities.
• Maintain organized records of shipments and deliveries.

Office & Facilities Support

• Assist with organizing office events, meeting room setups, and other workplace activities.
• Help maintain organized office, pantry, kitchen, and common areas.
• Move and organize office supplies, boxes, and materials as needed.
• Collaborate with the onsite team to support daily office operations.

Client Service & Cross-Functional Support

• Provide responsive and professional support to employees and internal teams.
• Work collaboratively with different departments and personnel.
• Adapt to changing priorities while ensuring daily tasks and deadlines are completed.
• Take initiative and assist with additional operational responsibilities as needed.
• Participate in cross-training opportunities and develop new office-related skills.

What You Bring

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks while maintaining accuracy and productivity.
• Basic computer proficiency, including Microsoft Excel and Word.
• Good recordkeeping, note-taking, and documentation skills.
• Willingness to learn new processes, including spreadsheet creation and document preparation.
• Ability to work independently while contributing to a collaborative team.
• Positive attitude, dependability, and willingness to take initiative.
• Basic knowledge of shipping processes, particularly FedEx, is a plus.

Qualifications

• High School Diploma or equivalent preferred.
• Previous experience in office support, inventory management, mailroom operations, or shipping and receiving is a plus.
• Ability to learn office procedures, inventory systems, and shipping processes.
• Must meet the minimum age requirement of 21 years.
• Must follow all applicable onsite policies and procedures, including those related to the handling of alcohol. Alcohol is handled onsite but is not consumed by staff.

Physical Requirements

• Ability to lift and move boxes and packages weighing up to 40 lbs. safely.
• Ability to stand, walk, bend, and perform hands-on tasks throughout the workday.
• Ability to organize, transport, and replenish office and canteen supplies.
• Comfortable performing repetitive physical and administrative tasks as required.

Work Environment

• Office-based position with a focus on hands-on operational support.
• Comfortable interacting with all levels of management and support staff.
• Ability to juggle multiple responsibilities and shifting priorities while completing daily tasks and end-of-day goals.
• Must be responsible, dependable, and team-oriented, with a willingness to assist other departments and personnel when needed.

Travel: None or Negligible

Other Duties: Responsibilities may change based on operational needs.

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$17—$18 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.  SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below:  Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.