Intake Specialist

### Job Summary for Intake/Case Control Staff

• **Respond to Public Inquiries:**
• Provide timely, appropriate, and professional responses to all public contact with the Commission.
• Answer questions and make referrals.
• Draft complaints and forward calls to appropriate Commission staff.
• **Customer Service:**
• Serve as a front-line response for public questions and issues concerning the Commission.
• Provide excellent customer service, via telephone and in person.
• **Case Management:**
• Respond to online inquiries regarding the filing of complaints.
• Effectively interview potential complainants.
• Analyze and summarize information received from online inquiries.
• Prepare investigative work case files for investigations.
• Send Notice of Complaints and interrogatories to relevant parties.
• **Legal and Administrative Duties:**
• Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas.
• Draft appropriate motions before the Commission, including administrative dismissals and default orders.
• Research databases for correct contact information for relevant parties and witnesses.
• Responsible for monthly reporting.
• **Additional Responsibilities:**
• Handle sensitive and highly confidential information.
• Receive and follow instructions for new and complex tasks.
• Perform other duties as assigned.

• **Legal Knowledge:**
• Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws.
• Ability to interpret, analyze, and apply laws appropriately to areas covered by the Civil Rights Law.
• Ability to interpret and apply Commission policies and procedures as they relate to charges of discrimination filed.
• **Interpersonal and Organizational Skills:**
• Strong interpersonal skills, especially when dealing with the public.
• Detail-oriented work ethic.
• Strong organizational skills with the ability to manage various projects simultaneously.
• **Technical Skills:**
• Working knowledge of computers and Microsoft Office Suite.
• Ability to type with speed and accuracy.
• **General Knowledge:**
• General knowledge of functions of other departments and agencies and their relationships to the intake/case control division.
• Ability to communicate effectively and establish cooperative work relationships. Argyll Infotech, Inc.