Cafe Attendant

Cafe Attendant

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

We are seeking an energetic and detail-oriented Cafe Attendant to join our team at the prestigious Convene Aries Club, located in the heart of Boston's Financial District at International Place. In this role, you will deliver exceptional customer service, prepare quality cafe offerings, and help create a welcoming, high-end experience for our members and event guests.

Key Details

• Schedule: Full-Time | Monday – Friday, 7:30 AM – 4:00 PM
• Flexibility: Occasional early start times required to support special events
• Compensation: Competitive $18.00/hour + tips (Overtime eligible)

What You'll Do:

The Cafe Attendant delivers exceptional, personalized service to every guest while sharing key details and recommendations about our premium food and beverage offerings. Reporting to the Service Manager, this role maintains high professional standards, creates a welcoming atmosphere, and carries out additional operational duties as assigned.

• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards, elevated service.
• Follows all Company beverage recipes and procedures.
• Passes monthly re-certifications in a timely manner.
• Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
• Curates weekly beverage specials and collaborates with onsite team to thoughtfully pair specials with programming.
• Proficiently prepares espresso and tea beverages.
• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to manager on duty.
• Responds proactively to prevent customer service situations.
• Full knowledge of coffee and food menu required.
• Accurately rings sales orders into the Point of Sale system and completes each transaction efficiently.
• Answers customer questions regarding coffee beverage preparation, and menu item preparation and ingredients.
• Weighs, grinds and packs coffee per customers' orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Displays and restocks all food items for customers to purchase.
• Maintains efficient, friendly service.
• Restocks paper goods and other miscellaneous service items as needed.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
• Delivers food orders to coinciding tables and customers, while maintaining steps of service standards.
• Works closely with the Culinary team to ensure food orders are being delivered in a timely manner.
• Completes side work as assigned and as necessary.
• Assists in the distribution of weekly shipments.
• Responsible for bussing, maintaining and cleaning common areas and shared meeting rooms within the Cafe area.
• Reports potential safety hazards to the manager on duty.
• Reports all employee accidents to the manager on duty.
• Informs the manager on duty of any operational inconsistencies.

What We Look For:

• Maintains positive company morale and professional attitude
• Excellent verbal and written skills
• Well-organized and detail-oriented
• Regularly required to lift and/or move items up to 30 pounds
• Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects
• Regularly required to handle food and hot beverages
• Strong Coffee Knowledge – ability to train and develop peers

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $18.00/hour + tips

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

We're Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here's what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you're excited to grow, learn, and make an impact, we'd love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.