Tech/Customer Support Specialist
Xppen Technology Co
Job Description
Job Description
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Limited Medicare Insurance
Job Summary
We are seeking a Tech/Customer Support Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Respond to customer inquiries via email, live chat, and phone .
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- Assist with proofreading and reviewing written content, such as website pages, manuals, and other documents .
- Provide technical support for XP-Pen, UGEE, and Xencelabs products.
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Preferred Qualification:
Candidates who live near the company are preferred.
The ability to communicate in additional languages (besides English) is a strong advantage.
Having experience with a drawing tablet is a plus.
Vacancy posted 4 days ago
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