Deputy Director

Deputy Director

At Quadel, we believe great work starts with great people. That's why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We're currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

Job Summary

The Deputy Director is responsible for the administration of the Housing Choice Voucher (HCV) Program. Provides leadership and support to staff and ensures that all work prepared by the department is in compliance. This responsibility includes meeting contractual obligations, leading and directing day-to-day operations including financial, administrative, compliance, staff development and direction, customer service, and client relations.

Duties and Responsibilities

• Ensures that all contract requirements/goals and corporate requirements of the department are achieved on time and within budget.
• Oversees the operational functions tied to the administration of the Program.
• Evaluates and interprets HUD regulations and guidelines as they pertain to the Program. Maintains program compliance with all statutory, regulatory, contractual, or other applicable standards.
• Ensures that program operations are performing at a high level throughout the year and are achieving all performance standards and quality metrics.
• Performs full or partial supervisory responsibilities including assigning and reviewing work, training, hiring, and performance evaluation.
• Identifies areas of compliance risk and oversees risk audits as necessary.
• Provides accurate data and reporting as required for regular contract performance reporting.
• Represents the Program in a highly professional manner to representatives of local agencies of government, the private housing industry, and community groups as necessary.
• Coordinates flow of appropriate communication, information, guidance and direction throughout the operation.
• Integrates professional customer service and corporate values into all levels of operations.
• Requires all division staff to maintain a high degree of professionalism and exceptional internal and external customer service in the exercise of their duties.
• Analyzes all factors affecting program performance and develops organizational strategies to address changing conditions.
• Evaluates corporate financial indicators, human resources indicators, and program performance indicators and develops appropriate response strategies
• Ensures that staff are appropriately trained and equipped to perform their assigned responsibilities. Interprets and implements complex and changing federal policies/regulations for staff.

Supervisory Responsibilities

• Directly supervises employees.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Three years of responsible experience in the management of assisted and affordable housing programs, including at least five years of supervisory experience, and a bachelor's degree in business, public administration, the social sciences, or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.
• Experience with Windows XP, Word, Excel and Access preferred.
• Ability to energize, motivate and provide effective leadership to sustain a productive organization serving a diverse, limited income population.
• Ability to think creatively and apply concepts to daily operations.
• Ability to analyze administrative systems and data, and develop structures and strategies designed to provide high quality, cost effective service to the public.
• Skilled in sustaining a collaborative, teamwork style of management.
• Ability to interpret and implement complex and changing federal policies and regulations.
• Strong commitment and ability to assist in the professional development and training of staff.
• Ability to effectively communicate within the organization and externally.
• Ability to understand, interpret, apply and explain federal and agency policies, regulations, and procedures are is required.
• Ability to negotiate and resolve conflict.
• Skilled in managing multiple/competing priorities.
• Bachelor's degree required. Master's degree preferred. Significant work experience related to the position may replace all or some of the educational requirement.
• Evidence of training in Section 8 and/or housing related certifications preferred.
• Experience with management reviews, Section 8 rent adjustments and contract renewals very desirable.
• Excellent management, verbal and written communication skills, problem solving and analytical thinking skills required.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

Physical Demands and Work Environment

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 25lbs.

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law. Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process. Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening, pre-employment drug test and verification of credentials. This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.