Member Services Associate

Job Description

Job Description

The Member Services Associate is the primary point of contact for members and visitors and serves as the face of the J. This position delivers concierge-level customer service, provides information and assistance, and helps create a welcoming, efficient, and positive experience at the Welcome Desks. Work hours will be determined by the supervisor prior to acceptance. Flexibility is necessary as the schedule may change due to the needs of the agency. This is a part-time, non-exempt position without benefits and has a maximum of 29 hours per week. The Jewish Community Center is an EOE (equal opportunity employer).

ESSENTIAL FUNCTIONS:

• Create a welcoming and positive first impression for visitors to the JCC.
• Ensure excellent customer service is provided to all members and guests visiting the JCC.
• Follow policies and procedures for allowing access to the facility.
• Perform duties on the Opening and Closing Checklist and for daily operations
• Answer phones/transfer calls
• Maintain up to date knowledge of all JCC programs, promotions, events, and facilities.
• Follow member service standards and enforce agency policies and procedures.
• Be the “go to person” for members with updates on changes to events, programs, closures and building activities.

MEMBER ENGAGEMENT:

• Build a conversational rapport with members to enhance member experience and ensure their needs are met.
• Assist members with logging in and navigating the functions of their JCC account and My J App. 
• Develop working knowledge of agency wide applications and various workflows to assist members and guests with issues.

WELCOME DESK REQUIREMENTS:

• Professional in appearance, manner and tone.
• A team player who possesses the ability to work in a collaborative environment.

• Extend a pleasant welcome to everyone that enters the building. 
• Keep any area in the line of sight clean and clutter free. 
• Keep personal phone usage at a minimum and focus on members and guests (no earbuds)
• Have familiarity with Microsoft Office programs
• Must be a problem solver.

The Member Services Associate will be a collaborator as part of the JCC Professional Staff. He/she must be aware of the JCC Mission Statement and work within the frameworks of that mission. Responsibilities of the job may change as the needs of the JCC and/or community change.