Member Payment Associate

CR Fletcher is seeking aMember Payment Associate for a client company in the Syracuse Area.

Job Summary/Responsibilities:
This role requires the ability to work independently on pricing initiatives, interpret market data, and deliver actionable insights that improve product competitiveness and profitability.

• Process and reconcile member payments (credit card, ACH, checks, etc.)
• Maintain accurate and up-to-date payment records in internal systems
• Respond to member inquiries regarding billing, payments, and account status
• Investigate and resolve payment discrepancies or issues
• Assist with invoicing, refunds, and adjustments as needed
• Collaborate with customer service and finance teams to ensure accuracy
• Generate regular reports on payment activity and account balances
• Ensure compliance with company policies and financial regulations

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• 1-3 years of experience in accounts receivable, billing, or payment processing
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Excel and accounting/payment systems
• Excellent communication and customer service skills
• Ability to handle sensitive financial information with confidentiality

CR Fletcher is an Equal Employment Opportunity staffing partner and employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected classes under State and Federal law.