Operations Business Analyst I

Why Arbella?

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

Under minimal supervision, assist with the analysis, requirements, testing and implementation of Operation initiatives. Represents Operations on projects and initiatives which may cross operational areas or cross the organization. The Business Analyst I is highly proficient in the processes and procedures across one or more lines of business and transactional systems, and is a subject matter expert for specific areas of responsibility. The Business Analyst I is a resource who provides subject matter expertise to conduct root cause analysis, problem resolution, and continuous process improvements. The ideal candidate understands end-to-end processes and can identify system and process anomalies; escalating issues appropriately. Concentrates efforts on shifting priorities as needed exhibiting high energy and a positive outlook.

Key Responsibilities : Research, test and implement solutions to technical or operational problems or procedures. Initiate and test, in concert with team members, system changes as well as produce requirements that result from need, policy change or new products or programs. Represents Operations during requirements and testing of new or existing system or vendor functionality or analysis of system problems. Is available as an ongoing resource for questions in their peer group Analyze workflows and suggest process improvements for job related procedures Escalates system and procedural anomalies timely and appropriately while, participating in the solution. Documents and maintains procedures; responsible for changes and updates as needed. Act as Subject Matter Expert for specific areas of responsibility on projects. Tests and maintains current workflow documentation and procedures for areas of responsibility. Identify individual training needs for themselves and others and initiate training as appropriate. Actively participates and/or collaborate in assignments and activities to ensure a successful outcome, providing meaningful input as related to their area of expertise. Partners with the leadership team as a business technical resource. Perform other related work as required or requested by Manager or designee.

Requirements: Property and Casualty Insurance a Plus Some work experience in an Operations or Call Center environment needed. Some experience with requirements and testing preferred Strong organizational skills and attention to detail

Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $60,000 to $75,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage. Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing

benefits and programs

we offer to all employees.