Customer Care Specialist

Full-time Customer Care Specialist – Richmond, VA (Partially Remote / Hybrid) As a Customer Care Specialist, you will be responsible for handling customer inquiries and ensuring customer satisfaction. Responsibilities Fielding incoming calls Accepting customer payments Employing customer retention strategies Explaining client coverage Amending policies Requirements Property & Casualty Insurance License Outstanding customer service skills Excellent verbal and written communication skills Strong problem solving skills Willingness to learn Skilled multi-tasker Exceptional computer skills Additional Qualifications Minimum of a high school diploma or equivalent 3+ years customer service or related experience Ability to work independently and with a team Benefits Hybrid work schedule Competitive compensation Fun office culture Fast paced environment No weekends Staff outings Paid holidays Paid Time Off Opportunity for advancement #J-18808-Ljbffr