Leasing Representative - Abbot Mill, Westford, MA

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Overview   

Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed). 

Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity!  

We are seeking a dynamic and customer-focused individual to join our team as a Leasing Representative for our multifamily properties. The Leasing Representative will be the first point of contact for potential residents, responsible for showcasing available units, facilitating the leasing process, and ensuring a positive experience for prospective residents. 

Essential Job Functions 

• Manage all aspects of the leasing process, including conducting property tours, showcasing available units, effectively communicating the community's value, greeting clients, assessing needs, answering questions, and promptly responding to inquiries in-person, by phone, and via email, providing leasing information, scheduling appointments.
• Support potential residents through the application process, ensuring the gathering of necessary documents, conducting comprehensive background and credit checks according to company policies, and communicating application status and leasing decisions.
• Build positive relationships with prospective and current residents, along with the property management team, fostering a welcoming and professional atmosphere in the leasing office and ensuring efficient operations.
• Efficiently handle maintenance requests in collaboration with the on-site maintenance team, ensuring resident satisfaction, and communicate effectively with current residents regarding repairs, lease renewals, and any inquiries or concerns.
• Assist with completing weekly and monthly sales reports, including traffic analyses as assigned by the Leasing Manager or Community Manager.
• Receive deposits and rent money, recording transactions appropriately.
• Stay informed about local market trends and competitor offerings, providing feedback to management regarding challenges, ultimately contributing to the development and implementation of effective leasing and marketing strategies.
• Prepare and execute lease agreements in compliance with company policies, ensuring accurate and organized record-keeping of leasing documentation.
• Must be present on-site, with the ability to move throughout the building, ensuring effective communication with tenants, staff, vendors, and visitors.
• Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
• Position may be required to perform duties outside their normal responsibilities as needed.

Qualifications 

• High school diploma or equivalent; bachelor’s degree in business, Marketing, or a related field is a plus.
• A minimum of 1 year of leasing or sales experience, preferably in multifamily residential properties.
• Strong communication and interpersonal skills.
• Proficiency in navigating computers and property management software, to include Microsoft Office, iLuvLeasing, On-Site, and Yardi.
• Knowledge of fair housing regulations and leasing practices.
• Valid MA real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
• Work authorization (required).
• Must be able to work weekends (Saturdays and Sundays).

In addition to base compensation, significant incentive pay and full benefits packages are available.

Hourly pay range: $28 - $29

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