Delinquency Control Counselor

Job Description

Job Description

Delinquency Control Counselor – Hybrid – $18.95/hr. – Start 9/14/2026

Now hiring Delinquency Control Counselors (Collections) to support a Fortune 500 credit union - the largest natural-member credit union in the U.S. - at their Winchester, VA contact center. This is a hybrid role with a September 14, 2026 start date.

What you'll do as a Delinquency Control Counselor:

• Contact members with past-due consumer loan and credit card accounts to help them get current
• Gather financial details and recommend solutions - repayment plans, deferrals, refinances, settlements
• Document accounts accurately and follow up on arrangements
• Stay current on consumer protection regulations (FDCPA, FCRA, SCRA, etc.)
• Coach newer team members as you grow into the role

What you need:

• Prior collections, call center, or customer service experience.
• Comfortable having direct financial conversations with customers
• Strong organizational and problem-solving skills
• Familiarity with basic compliance/regulatory concepts (we'll train the specifics)
• Ability to multitask across systems and screens

Pay & Schedule:

• $18.95/hour
• Hybrid schedule - 3 days on site and 2 days WFH (Work from Home)
• Start date: September 14, 2026

Apply today as a Delinquency Control Counselor and join a growing team supporting one of the nation's largest credit unions!

Headquartered in Annapolis, Maryland, Tential offers Recruitment Process Outsourcing for service roles. We come through when it counts, guiding resource strategies from discovery to delivery with speed and confidence.

Tential is proud to serve as a strategic staffing partner for a Fortune 500 credit union - the largest natural-member credit union in the U.S. - supporting high-volume hiring for their contact center, collections, and member service operations in Winchester, VA and Pensacola, FL. Through this partnership, we connect motivated candidates with meaningful, member-focused careers at one of the nation's most trusted financial institutions.

Company Description

Headquartered in Annapolis, Maryland, Tential offers Recruitment Process Outsourcing for service roles. We come through when it counts, guiding resource strategies from discovery to delivery with speed and confidence.\n\nTential is proud to serve as a strategic staffing partner for a Fortune 500 credit union - the largest natural-member credit union in the U.S. - supporting high-volume hiring for their contact center, collections, and member service operations in Winchester, VA and Pensacola, FL. Through this partnership, we connect motivated candidates with meaningful, member-focused careers at one of the nation's most trusted financial institutions.