Personal Banker I - Encinitas

Personal Banker I – Encinitas General Function: The Personal Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long‑lasting relationships with existing and prospective customers. The role includes processing teller transactions and working as a member of the platform staff, helping customers to understand and address their financial needs, and providing solutions that span across the customer’s lifecycle using a consultative sales and service process. Essential Duties & Responsibilities Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate. Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice. Maintain a working knowledge of products, services, and processes offered. Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved. Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs. Provide customer support needed reinforcing the value of current and new technology. Process teller transactions and adhere to balancing guidelines. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within Bancorp. Other duties as assigned. Minimum Knowledge, Skills and Abilities Required High School Diploma/GED and 6 months customer service experience, or a college degree, or equivalent military experience. Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Exhibits business acumen. Demonstrated ability in making sound decisions. Requirement: SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Working Conditions Normal office environment. Extending viewing of computer screens. Compensation & Benefits Total Base Pay Range: $43,680.00 – $69,900.00 USD Annual. Incentive compensation plan may be available based upon individual and company performance. At Fifth Third, we offer comprehensive benefits and differentiated compensation. Our extensive benefits programs support the individual needs of employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on our 53.com Careers page at or by consulting with your talent acquisition partner. Location Encinitas, California 92024 EEO Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third