Patient Access Representative

Patient Access Representative

Working under the supervision of the Clinic Manager, the Patient Access Representative will work closely with the medical, mental health and recovery, and other staff to ensure a smooth and efficient operation of reception, data collection, answering phones, scheduling appointments, and overall administrative support to health services. This position demonstrates excellent customer service for patients and guests when they arrive at the health center. The PRN Patient Access Representative is an on-call or as needed position to provide coverage when there are short or long-term absences.

This role is for our Express Clinic at our Short North location. The hours for this Clinic are Monday-Thursday 3pm-9pm

Benefits include PTO, Vision, Dental, Health, 401k, and Sick time.

Essential functions of the job include scheduling, utilizing a computer for data entry and reporting, operating office equipment, sorting, conducting research, attending meetings, interacting with others and managing multiple schedules.

Major areas of responsibilities include communicating clearly and effectively with those served by the organization, scheduling patient appointments for all health center services, collecting information from the patient when they arrive, updating and verifying patient information, responsible for daily data entry, charge entry, and payment posting, verifying patient appointments via phone two days before the appointment, scanning all patient paperwork and outside documents into the Electronic Health Record (EHR), managing tasks assigned by other members of the Medical team, managing any Medical records that come in via fax or mail, coordinating with the RN/LPN daily to schedule vaccinations and Lab visits, assisting in planning, managing and coordinating patient flow in clinic areas, maintaining a clean, orderly and professional waiting room, reception area, and other health services areas, preparing and maintaining health services patient/client records in compliance with HIPAA government regulations and in accordance with Equitas Health provider standards, complying with the Equitas Health Healthcare Corporate Compliance Standards of Conduct and related policies and procedures, contributing to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity, demonstrating unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service, and performing other duties as assigned.

Education/Licensure: High school diploma or equivalent is required.

Knowledge, Skills, Abilities and other Qualifications: Two or more years of medical reception experience in a physician's office or equivalent combination of training and experience, demonstrated exemplary customer service skills, working knowledge of administrative procedures and organizational policies and procedures, experience with EMR (Electronic Medical Record) and medical billing software preferred, proficiency with Microsoft Office (Access, Excel, Word and Outlook), effective communication skills, ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public, excellent organizational skills with an ability to prioritize and manage multiple tasks, ability to work efficiently without constant supervision and exercise a degree of initiative and judgment, work well under pressure and possess the ability to be flexible, team player with strong communication and interpersonal skills, ability to maintain confidentiality, sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, Gender Affirming Care, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.

Background and reference checks will be conducted. In accordance with Equitas Health's Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.