Ambulatory Patient Access Rep-Contingent-BH

Overview Work within a flexible Monday-Friday schedule anytime between 7:00 AM and 7:00 PM across multiple clinic locations in the Columbus area, including Westerville, Dublin, Downtown, and surrounding communities. Essential Functions Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated and communicates differences to the customer. Screen registrations to ensure insurance pre-certification and physician referral requirements are met and instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Physical Requirements Occasionally: Blood and/or Bodily Fluids, Driving motor vehicles (work required), additional testing may be required. Lifting / Carrying: 0-10 lbs Lifting / Carrying: 11-20 lbs Loud Noises Pushing / Pulling: 26-40 lbs Pushing / Pulling: 41-60 lbs Reaching above shoulder Frequent: Bend/twist, Biohazard waste, Patient Equipment Continuously: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Able to multi‑task within a stressful environment. Education Requirement High School Diploma or equivalent, required. Associate’s Degree, preferred. Licensure Requirement (not specified) Certifications CPR certification (based on position and as determined by manager). Skills Demonstrated computer skills with the ability to navigate current technology systems. Strong administrative skills. Experience One year of health care experience, preferred. The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EEO Statement EEO M/F/Disability/Vet #J-18808-Ljbffr 10 Nationwide Children's Hospital