Patient Access Representative

Patient Access Representative

At Central Ohio Urology Group, our Patient Access Representatives are the driving force behind every patient's first impression and final interaction. Our PARs enjoy the variety of working across multiple satellite offices within the 270 loop – no two days are exactly the same. For those who thrive on change, excel in fast-paced settings, and love solving problems on the fly, this is the opportunity you've been waiting for.

Position Requirements - What You Need to Know Before Applying

Full-time commitment: This is a full-time position (Monday–Friday, 40 hours per week).

Shift availability: Shifts may begin as early as 7:30 AM and may end as late as 5:30 PM. You must be available to work shifts within this range.

Reliable transportation: You must have a valid driver's license and reliable transportation to travel locally to our satellite offices around I-270. Mileage reimbursement is available for eligible midday travel.

What You'll Do

As a Patient Access Representative, you'll be the anchor of each clinic you support – ensuring every patient is welcomed, every detail is managed, and every visit starts and ends on the right note.

Key duties include:

• Meeting and greeting patients promptly, professionally, and with genuine care.
• Managing the reception and departure process with efficiency and attention to detail.
• Reviewing patient charts for accuracy, ensuring providers have everything they need to deliver excellent care.
• Performing administrative tasks including scanning, sorting, and maintaining electronic medical records (EMR).

What You Bring

• 1+ year of face-to-face customer service experience in a fast-paced, high-volume healthcare setting.
• Exceptional communication skills – you're clear, courteous, responsive, and always one step ahead in keeping patients and providers informed.
• Reliable transportation – you'll need it to travel to your scheduled satellite locations.
• Punctuality and dependability – your team and patients can count on you, every time.
• A resourceful, proactive mindset – you're a self-starter who takes initiative and solves problems before they arise.

Why You'll Love This Role

• You'll stay engaged: With a variety of locations, teams, and patient interactions, no two weeks look exactly the same – keeping your work dynamic and fulfilling.
• You'll be the go-to problem solver: Resourceful, self-reliant, and solutions-driven – you'll step in and step up wherever needed.
• You'll sharpen your communication superpowers: Exceptional communication isn't just a skill here – it's essential.
• You'll be trusted: As a self-starter, you'll be relied on to manage your time effectively, ensuring you're fully prepared for each satellite location and communicating proactively if any delays or challenges arise.

What We Offer

• Health benefits within 30 days of hire – medical, dental, vision & more!
• Work-life balance – no nights, weekends, holidays, or call – and yes, holidays are paid.
• Paid time off (PTO) – begins accruing on your first day
• Bring your A-game (and your A-list) - get rewarded for excellence and referrals
• Competitive pay, real perks, and rewards that go beyond the paycheck – including mileage reimbursement for eligible midday travel.
• Immersive onboarding & training – comprehensive training blending hands-on learning, guided materials, and team support to equip you with the tools, knowledge, and confidence to thrive.

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here "Every Family Matters"

Compassion

Make Someone's Day

Collaboration

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.